About this role
Job summary
We are looking for a motivated, enthusiastic medical receptionist/administrator who has excellent communication and customer service skills to join our friendly and busy team.
A flexible approach to working hours is essential as additional hours will be required to cover colleagues during annual leave and sickness absence.
The role has a mixture of 7.45 am starts and some 6.30pm finishes
Previous GP experience and knowledge of EMIS Web/Docman is preferred
Main duties of the job
Effectively greet patients and visitors always attending the surgery in an appropriate and professional manner
Run the surgery appointment system efficiently to ensure patients are directed to the most appropriate professional
Communicate with patients, relatives and carers
Process in person, by telephone and e-mail general enquiries ensuring accuracy
Action all practice tasks and workflow comments daily
Registration of patients, both permanent and temporary
Liaise with hospital departments and consultants/secretaries
Action repeat prescription requests and ensuring they are ready for collection
Provide results of tests and investigations as requested and advised by the GP
Update patient details to ensure correct and accurate details are held
Accurately scan and attach clinical and administrative information/correspondence onto patients records
Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
Raise service requests with members of the wider healthcare team
Maintain supplies of stationery in consulting rooms and reception area
Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
About us
We are a single-handed Gp practice that has a small and friendly team who work well together, and we are looking for someone who will fit in with our ethos.
Job description
Job responsibilities
Part-time Medical Receptionist/Administrator to work along side our small team. See attached job descrition for more information.
Person Specification
Experience
Essential
- Experience of working in a GP practice is desired but we are willing to train for the right candidate.
- Experience working with patients/the public
Desirable
- Experience working in a Gp practice
- Experience using Emis web and docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cambridge House Surgery
Address
Bentilee Neighbourhood Centre
Bentilee
Stoke on Trent
Staffs
ST2 0EU
United Kingdom
Employer's website
https://cambridgehousesurgery.co.uk/ (Opens in a new tab)