About this role
About the role
The Alumni Engagement Office is seeking a committed, enthusiastic and people-focused individual to join our dynamic, vibrant and customer-facing Alumni Engagement team.
Are you energised by the opportunity to work for an organisation with an ambitious and inspiring vision? Do you have a strong interest in community engagement and a passion for delivering first-class customer service? Are you someone who enjoys connecting people, building networks and managing a varied workload to achieve excellent results? If so, this could be the perfect career opportunity for you.
At Imperial, we believe in scientific imagination for world-changing impact. As a world-leading university for science, technology, engineering, medicine and business, we are deeply engaged in the forces shaping the future. From global health and climate change to AI and business leadership, our research and innovation are helping to address some of the world’s toughest challenges.
Our growing global alumni community of more than 275,000 graduates plays a crucial role in the university’s long-term success. The Alumni Engagement team works to engage, support and inspire alumni in meaningful, strategic and sustainable ways. We provide trusted services and a wide range of benefits, including online engagement opportunities, a varied programme of events, volunteering initiatives and ways for alumni to stay connected with Imperial and with one another.
What you would be doing
This role is central to maintaining Imperial’s high-quality engagement with its alumni community.
As the first point of contact for alumni around the world, you will respond to, and process, a wide range of enquiries and requests, providing exceptional customer service by email, online, in writing, over the phone and in person.
What we are looking for
We are looking for someone who is organised, collaborative and confident in a fast-paced environment.
You will be a strong team player with excellent communication skills and a proactive approach to delivering positive outcomes.
What we can offer you
- The opportunity to make a meaningful contribution to a global community and support an institution whose work is changing lives around the world.
- Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing
Further Information
This position is full-time and open-ended/permanent.
Should you have any queries please contact: Kristin Gembiak, Alumni Engagement Officer (Groups and International), [email protected]