About this role
The University of Warwick is seeking a proactive Senior Conference Assistant to support the delivery of high-quality conferences and events across campus. Reporting to the Conference Manager, you will provide operational and technical support, supervise Conference Assistants, and ensure exceptional service for clients and delegates.
Key Responsibilities
Conference Operations
- Set up and operate audio-visual equipment, furniture and event spaces across meeting rooms, lecture theatres and conference venues.
- Provide technical support to speakers, delegates and clients throughout events.
- Ensure conference spaces are prepared and maintained to agreed standards.
- Act as a key point of contact for clients, responding to requests and managing last-minute changes.
- Support event planning by advising on room layouts, exhibitions and operational requirements.
- Liaise with internal stakeholders across the University and assist with equipment delivery and event production requirements.
- Deputise for the Conference Manager or Assistant Manager when required.
Team Leadership
- Supervise and support Conference Assistants on a day-to-day basis.
- Assist with recruitment, selection and onboarding of temporary staff.
- Support the development and delivery of training in customer service, event setup and health & safety.
- Monitor staffing levels and support effective resource planning.
Health & Safety
- Ensure a safe environment for staff, clients and delegates.
- Promote compliance with health, safety and fire regulations.
- Complete risk assessments, maintain records and report incidents as required.
- Ensure safe working practices are followed at all times.
About You
We're looking for someone who has
- Experience in conference, events, hospitality or another customer-facing environment.
- Experience using audio-visual equipment and event technology.
- Excellent organisational, communication and customer service skills.
- Strong attention to detail and the ability to work under pressure.
- Good IT skills, including Microsoft Office.
- Knowledge of health & safety procedures.
- The ability to work independently and lead a team.
- A full UK driving licence.
Desirable
- Team supervision or people management experience.
- Training or coaching experience.
- First Aid qualification.
If you're passionate about delivering outstanding events and leading teams in a fast-paced environment, we'd love to hear from you.
Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.