About this role
Employment Type
Full timeShift
Description
Home Care Supervisor (CNA)
Position Purpose
The Home Care Supervisor (CNA) is responsible for the supervision, scheduling, and support of Home Health Aides (HHAs), Certified Home Health Aides (CHHAs), and Certified Nursing Assistants (CNAs) providing participant care in the home. This role ensures appropriate staffing coverage, quality service delivery, regulatory compliance, staff competency, and participant satisfaction while serving as an active member of the Interdisciplinary Team (IDT).
Key Responsibilities
- Supervise, coach, and support home care staff to ensure quality participant care, safety, and adherence to care plans.
- Manage daily staffing and scheduling, including call-offs, coverage needs, and service coordination.
- Participate in IDT meetings, care planning discussions, and ongoing participant assessments.
- Monitor service delivery to ensure care aligns with participants' individualized care plans.
- Conduct staff onboarding, orientation, training, competency validation, and performance oversight.
- Maintain accurate scheduling records, payroll documentation, mileage audits, and required reports.
- Collaborate with participants, caregivers, and interdisciplinary team members to address concerns, service requests, grievances, and appeals.
- Ensure compliance with infection prevention protocols, safety standards, regulatory requirements, and organizational policies.
- Coordinate staff utilization, participant appointments, and other home care operations as assigned.
- Participate in after-hours and on-call coverage to support staffing and operational needs.
Position Highlights & Benefits
- Day 1 benefits, including low-cost medical, dental, and vision insurance plans
- Opportunity to get paid daily through DailyPay
- Paid holidays and generous Paid Time Off (PTO)
- Up to $4,000 annually in tuition reimbursement
- Employee discounts with major vendors, including AT&T, Verizon, Ford Motor Company, General Motors, and Rocket Mortgage
Minimum Qualifications
- High school diploma or equivalent required.
- Current Home Health Aide (HHA), Certified Home Health Aide (CHHA), or Certified Nursing Assistant (CNA) certification required, as applicable by state regulations. A combination of education and two (2) to four (4) years of related healthcare or home care experience may be considered.
- Previous supervisory, lead, scheduling, or team coordination experience required.
- Must meet all state and regulatory requirements applicable to the position, including health screenings, medical clearances, and employment eligibility requirements.
- Demonstrated ability to work independently, exercise sound judgment, and adapt effectively in a fast-paced, changing environment.
- Strong business acumen with the ability to manage conflict, make effective decisions, and maintain a customer-focused approach.
- Excellent interpersonal skills with the ability to build collaborative relationships and work effectively across interdisciplinary and cross-functional teams.
- Strong written, verbal, and presentation communication skills with the ability to communicate effectively with participants, caregivers, colleagues, and community partners.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; experience with electronic health records (EHRs), scheduling systems, and related healthcare software preferred.
- Strong organizational, critical thinking, problem-solving, and time-management skills with the ability to manage multiple priorities and frequent interruptions.
- Demonstrated accountability, professionalism, and the ability to support organizational goals, policies, and procedures in alignment with Trinity Health PACE's mission, vision, and values.
- Ability to research, analyze, and apply information from multiple sources to support operational and participant care decisions.
- Reliable transportation and ability to travel throughout the service area and geographic region as needed.
Essential Competencies
- Leadership and staff development
- Scheduling and workforce coordination
- Participant-centered care
- Regulatory compliance
- Customer service excellence
- Conflict resolution and decision-making
- Critical thinking and problem-solving
- Cross-functional collaboration
- Organizational agility and adaptability
- Time management and prioritization
Ministry/Facility Information
Trinity Health PACE is dedicated to delivering comprehensive care that addresses the physical, emotional, and spiritual needs of participants. Join our compassionate team, where we prioritize high-quality care and the well-being of those we serve.
Trinity Health PACE is an Equal Opportunity Employer committed to creating an inclusive workplace that values diversity and promotes respect for all colleagues, participants, and communities we serve.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.