About this role
Infosys Poland Sp. z o.o. - Łódź - hybrid 2/3
We are looking for a candidate with:
Experience in customer-facing roles
English C1, Spanish C1 (essential for client's communication purposes)
Min 2 years of experience in working with clients (in AR domain)
Good communication skills, attitude for problem solving and teamwork skills
Good knowledge of MS Office package
Highly developed, self-organization
Requirement of knowledge of accounting principles
Cash application process knowledge
Readiness for voice collection
Knowledge of systems AX, Oxaion, MS Dynamics would be an asset
Your key activities
Mail and telephone contact (responding to phone calls, e-mails, and queries from the clients)
Perform cash collection activities - chasing customers, managing open items
Performing Cash Application, Order Release and Credit Limit review activities
Managing Customer Refunds
Supporting AR team with payment methods maintaining
Preparing daily, weekly, and monthly regular financial reports
Ongoing e-mail communication
Collaborating with other teams and internal customers
You can expect from us
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use English and Spanish languages on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid model of work (2 days from the office, 3 days remotely)
Recruitment stages
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback