About this role
Apply now to learn and grow with us. Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us.
- Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels.
- Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action.
- Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim.
- Ensures adequacy of reserves.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Makes effective use of loss management tools and techniques to ensure accuracy in decision making.
- Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle.
- Strong written and oral communication skills required.
- Good interpersonal, analytical, investigative, and negotiation skills required.
- Growth mindset; adapts well to change including new standard work and new tools Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred.
- Liability experience or policy and claims knowledge preferred.
- Bachelor's degree preferred.
- Ability to obtain proper licensing as required.