About this role
Job summary
An opportunity has arisen for a Senior Administrator in the Mental Health Liaison Team. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high quality administration support in an efficient and timely manner.
A key element of this role is the team performance with regard to targets for the Service and Line Management of Team Administrators. The successful applicant will have excellent communication skills, IT competency particularly in word, Excel and Outlook and a broad range of administrative experience. Working as part of a team you must be able to cover for your colleagues in their absence, ensuring the smooth running of the service.
If you enjoy working in a fast paced environment, have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills within a fast moving and dynamic environment.
Please note: This role is not eligible for sponsorship
Main duties of the job
- Ensuring all systems and processes are adequate and effective in ensuring all service users are received, treated and discharge from service within nationally and locally agreed timeframes.
- Ensure all service users are greeted into the clinic setting in a patient focused manner ensuring excellent customer service.
- Ensure systems are in place to ensure all patient that Do Not Attend are appropriately followed up or discharges according to clinical advice.
- Ensure the implementation of and adherence to relevant Trust policies and procedures.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than120locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Please see attached job description and person specification
Staff benefits
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Education / Qualifications
Essential
- Level 3 Competency based qualification (NVQ/RSA) or equal demonstrable experience
Other
Essential
- Ability to travel across the wide footprint of the Trust to attend meetings and events relevant to the role
Experience
Essential
- Supervising Staff
- Working effectively with word processing or equivalent, spreadsheets and databases
- Change management
Desirable
- A patient administration background
- Use of clinical EPR systems
- Use of office equipment
Knowledge
Essential
- Managing an information system
- Patient confidentiality
- Appraisal and Development
- Importance of working as part of a team
- Data Protection Act
Desirable
- Use of the Paris system
Skills and Abilities
Essential
- Reliability
- Punctuality
- Flexibility
- Time management
- Resourcefulness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Meadowbrook Unit
Salford Royal Hospital
Salford
M6 8HG
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)