About this role
Job summary
Part-Time GP Receptionist/Administrator
We are looking for an experienced, part-time GP Receptionist/Administrator to join our friendly and busy team.
The successful candidate will be organised, calm under pressure, confident on the telephone, and able to work independently as well as part of a team. Previous experience in a GP practice is preferred, along with good administrative skills and a commitment to providing a helpful, professional and compassionate service to our patients.
This is a permanent, part-time position with the following working hours:
- Monday to Thursday: 12:30 pm 6:30 pm
- Friday: 8:30 am 6:30 pm
Flexibility to cover colleagues annual leave is also required.
We are looking for someone reliable and enthusiastic who would like to become a valued, long-term member of our team.
Main duties of the job
- Providing front-desk reception and dealing with patient queries.
- Answering telephone calls and booking appointments.
- Supporting the GP on duty with triage administration.
- Actioning online requests and following up queries.
- Managing clinical documents.
- Carrying out general administrative duties.
- Working independently and as part of a team.
- Maintaining patient confidentiality at all times.
- Prioritising workload and remaining calm in a busy environment.
About us
We are a busy, two-partner GP practice located in leafy Hampstead Garden Suburb, caring for approximately 14,000 patients.
Our multidisciplinary team includes salaried GPs, locums, practice nurses, pharmacists, a physician associate, MSK practitioner, and a social prescriber. We work together to provide a wide range of services to our patients.
Job description
Job responsibilities
Key Responsibilities and Requirements
The role involves providing front-desk reception services, answering telephone calls, responding to patient queries, booking appointments and supporting the GP on duty with triage administration.
The successful candidate will be organised, reliable and able to work independently as well as part of a team. They will be confident in prioritising their workload, managing competing demands and remaining calm and professional in a busy environment, while maintaining strict patient confidentiality at all times.
Previous experience in a GP practice is preferred, particularly familiarity with EMIS Web, Accurx, Docman and the ERS referral system. Good communication, administrative and organisational skills, together with a friendly and professional approach to patient care, are essential.
Person Specification
Qualifications
Essential
- Good communication and telephone skills.
- Ability to deal with patients in a polite, helpful and professional manner.
- Ability to work independently and as part of a team.
- Good organisational skills and ability to prioritise workload.
- Ability to remain calm and work effectively in a busy environment.
- Good IT and administrative skills.
- Commitment to patient confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
PHGH Doctors
Address
The Temple Fortune Health Centre
23 Temple Fortune Lane
London
NW11 7TE
United Kingdom
Employer's website
https://www.phghdoctors.nhs.uk/ (Opens in a new tab)