Senior HCA @ Health and Beyond

Job summary

This role is for 5-10 hours per week, working pattern to be discussed at interview stage

We would like to welcome an experienced Health Care Assistant trained to NVQ level 3 to join our team at Health and Beyond. We are a large organisation with a friendly team consisting of Doctors, General Practice Nurses, Nurse Associates, General Practice Assistants, Health Care Assistants, Advanced Clinical Practitioners, MSK Practitioners, Clinical Pharmacists, Pharmacy Technicians, Care Co-ordinators, Health and Wellbeing Coaches supported by Receptionists, Secretaries, IT and Administration staff.. The nursing team is well established and supportive.

You may also be required to cover for Annual Leave and sickness at the Managers request.

Main duties of the job

Job Responsibilities

Venepuncture

Blood pressure recording

Administer:

o COVID Vaccinations

o Influenza vaccines

o Pneumococcal vaccines

o Shingles vaccines

o B12 vaccines

o RSV Vaccinations

Collection of specimens as directed

Urinalysis

Height and weight measurement

Spirometry, peak flow measurements and nebulizing

Performing ECG and recording

Basic wound care including 2-layer bandaging

Removal of sutures/clips etc.

Perform Home visits at Line Managers request.

Assistance in the minor operating suite

Maintenance of Clinical Fridge monitoring

Health Promotion Activities

To Assist in routine Child Health Surveillance

To assist in Chronic Disease Clinics, including monitoring inhaler technique and foot pulses

To perform NHS Health Checks and New patient checks

About us

Our building has been purpose-built to cater for the modern regulations relating to disabled access. All patient areas are on the ground floor and a disabled patients toilet is within easy reach of the waiting area. A loop system for the hard of hearing surrounds the waiting area. If, because of hearing loss, you are unlikely to hear your name on the public address system, please notify a member of staff who will make arrangements to notify you when your doctor is ready to see you. A similar enquiry should also be made by partially sighted or blind patients if you do not have a sighted person to assist you. An induction loop system to benefit hearing aid users is in use in the reception area.

Who are we?

4 Willard Road Yardley | Birmingham | West Midlands | B25 8AA is the data controller. This means it decides how your personal data is processed and for what purposes. The Health and Social Care Act 2012 changed the way that personal confidential data is processed. Therefore, it is important that patients are made aware of, and understand these changes and that you have an opportunity to object if you so wish and that you know how to do so.

Job description

Job responsibilities

Venepuncture

Blood pressure recording

Administer:

o COVID Vaccinations

o Influenza vaccines

o Pneumococcal vaccines

o Shingles vaccines

o B12 vaccines

o RSV Vaccinations

Collection of specimens as directed

Urinalysis

Height and weight measurement

Spirometry, peak flow measurements and nebulizing

Performing ECG and recording

Basic wound care including 2-layer bandaging

Removal of sutures/clips etc.

Assistance in the minor operating suite

Maintenance of Clinical Fridge monitoring

Health Promotion Activities

To provide examination of ears and ear syringing in line with protocol

To support delivery of clinical Quality & Outcomes Framework and QOF+

Undertake the following basic administrative activities as necessary

Answering the telephone, receiving and transmitting messages

Filing in forms

Arranging patient appointments

Liaise with other health care professionals

Ordering of equipment and other supplies

Filing and record keeping as necessary

To order, monitor and manage clinical supplies

To ensure clinical supplies are replaced/rotated across all clinical rooms

To support other Health Care Professionals in the various chronic disease management clinics

Any clinical tasks as deemed appropriate and supported by individual training

To record appropriate information in patient held records, clinic records and the practice computer system to comply with legal and professional requirements.

To maintain confidentiality at all times

To comply with all appropriate practice policies, clinical practices and protocols

To comply with health and safety fire regulations and to report accidents/ incidents to the relevant colleagues as soon as practical.

Other information

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Experience

Essential

• Experience within a health care setting

Desirable

• Experience in GP Practice

Knowledge & Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Computer literate
• Skills in Phlebotomy and Wound Care

Desirable

• Knowledge in EMIS /systemone and Docman clinical systems
• Skills in, ECGs, NHS Health Checks, Chronic Disease management, Blood Pressure, Ambulatory Blood Pressure, Injections, Vaccinations, Ear Irrigation, Removal of sutures, Diabetic foot & Health Checks, Infection Control, etc., as per job description.
• Basic first aid knowledge
• Health and safety awareness
• Awareness of Blood Borne Viruses

Qualities & Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop

Desirable

Qualifications

Essential

• Qualified to NVQ level 2 or above in Health and Social Care or equivalent.
• Qualified in Phlebotomy
• Good General Education

Desirable

• NVQ level 3 Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Swan Medical Centre

4 Willard Road

Birmingham

West Midlands

B25 8AA

United Kingdom

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)