About this role
Job summary
The Clinical Measurements Receptionist provides a professional, efficient, and patient-focused reception and administrative service within the Clinical Measurements Department. Acting as the first point of contact for patients, visitors, and healthcare professionals, the postholder will be responsible for welcoming patients, managing appointment attendance, handling telephone and email enquiries, and supporting the smooth day-to-day operation of the department.
Working Monday to Friday, 08:30 to 16:30, the postholder will play a key role in ensuring patients receive a positive experience from arrival through to completion of their visit. The role supports a busy diagnostic service and requires excellent communication, organisational, and customer service skills to manage a high volume of enquiries while maintaining accuracy and confidentiality.
The receptionist will work closely with clinical and administrative colleagues to support efficient patient pathways, maintain accurate patient records, and contribute to the delivery of a high-quality, responsive service that meets Trust standards and patient expectations.
Main duties of the job
As the first point of contact for patients, visitors, carers, and healthcare professionals, the postholder will welcome patients attending appointments, ensure accurate patient registration, update demographic details, and support a positive patient experience. The role includes managing patient arrivals and ensuring clinical staff are informed of patient attendance.
The postholder will respond to telephone and face-to-face enquiries, providing information and support in a courteous and professional manner. They will book, amend, cancel, and reschedule appointments in line with departmental procedures and support the effective utilisation of clinic capacity.
The receptionist will work closely with clinical and administrative colleagues to support the smooth running of diagnostic services, helping to maintain efficient patient pathways and minimise delays.
The role requires excellent communication, organisational, and customer service skills, with the ability to prioritise a varied workload in a busy environment. The postholder will deal sensitively with patients who may be anxious or require additional support and will promote a welcoming and inclusive environment for all service users.
The successful candidate will comply with all Trust policies and procedures, participate in mandatory training, support service improvements, and help maintain a safe, efficient, and high-quality service.
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description
Job responsibilities
Please see the Job Description and Person Specification for a full and comprehensive overview for this position.
Person Specification
Qualifications
Essential
- 4 GCSE's grade D or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
Desirable
- NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Experience and Knowledge
Essential
- Basic knowledge of the Receptionist role
- Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable
- Experience of working with the general public
- Experience of working with clinical teams
- Experience of working with NHS IT systems
- Knowledge of medical terminology
Skills
Essential
- Ability to demonstrate an interest in the role
- Good keyboard/IT skills with the ability to accurately input data
- Good literacy and numeracy skills
- Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
- Ability to work in a pressurised working environment with frequent interruptions
- Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
- Ability to work on own initiative and as part of a multi-disciplinary team
- Ability to adapt to different working practices and areas of work
- Ability to maintain professional behaviour at all times
- Accurate document presentation and attention to detail
- Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
- Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget University Hospital
Lowestoft Road
Gorleston, Great Yarmouth
NR31 6LA
United Kingdom
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)