About this role
Job summary
Audiology Quality and Compliance Manager Audiology ServiceBand 5 £32,073 - £39,043 per annum pro rataHours: 19 per week, all MKUH roles will be considered for flexible working
This position offersthe rare opportunity to work with an audiology team aspiring to achieve IQIPS accreditation.
Our team comprises 12 clinical staff - Audiology Apprentice, Associate Audiologist, Audiologists, STP Trainees, HTS Trainees & Clinical Scientists - and 3 Audiology secretaries.
Our consistently high Friends and Family Scoresreflect our commitment to provide a high quality, person centred, comprehensive adult and paediatric service.We have regular staff meetings, Health and Safety Meetings and Clinical Governance meetings which facilitate continuous service improvement and development.
We work closely withtheENT staff, Paediatricians, theNewbornHearing Screening Team in the hospital and with our colleagues inCommunity Paediatrics,Health Visiting, School Nursing, Speech and Language Therapy and Education to facilitate seamless care for our children. Our services include direct referral, tinnitus and hyperacusis clinicsanda learning disability service.
We seek an enthusiastic staff member who has auditing and service review experience who thrives in a motivated team, but also enjoys working on their own initiative.
Interview date 04 December 2026
Please note that we are not able to offer sponsorship for this role.
Main duties of the job
Healthcare Scientists feels their health safety and wellbeing is support at work.''NHS Survey, 2024''
'We care We communicate We collaborate We contribute'
The Audiology Quality Lead will work at Milton Keynes Hospital, providing management and project support to coordinate the requirements of the IQIPS scheme (Improving Quality in Physiological Services). This is an accreditation programme designed to support healthcare organisations ensure patients receive consistently high-quality care. It is managed and delivered by the United Kingdom Accreditation Scheme (UKAS).
The post will provide a range of project and administrative support to ensure the service attains and retains accreditation. The post holder will keep up to date with UKAS requirements, collect, collate and submit quality and audit data, support progression through the accreditation process and facilitate change within the audiology service, based on UKAS response
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.
Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Job description
Job responsibilities
Join #TeamSurgery at Milton Keynes University Hospital
The surgery division at MKUH, which covers specialties including theatres and the Intensive Care Unit, offers a variety of roles and opportunities, both clinical and non-clinical. The division are looking for passionate, enthusiastic and forward-thinking professionals to join the team.
MKUH is one of the leading hospitals in Europe for implementing robotics to assist in surgery, becoming the first in the continent to use the CMR Versius robot for gynaecological surgery. Since its introduction in 2019, the theatres team have completed over 500 surgical cases, the first hospital in the UK to reach this milestone, achieving this in March 2023.
As well as being an innovator in robotics, the Trust is proud to be part of the New Hospital Programme, with plans to expand and increase our surgical capacity to meet the health needs of our communities now and in the future.
With a leading benefits package, and a growing hospital estate to meet one of the fastest growing populations in the country, it is a great time to join MKUH.
Find out more about working in #TeamSurgery at MKUH from the people who work across the division in the video below.
https://www.youtube.com/watch?v=-mYel-Y9nrU
IQIPS Accreditation
To coordinate compliance with IQIP standards within appropriate and / or specified timeframes.
To provide expert knowledge of IQIP requirements.
To collate required performance and quality information in a timely manner
Other Responsibilities
To support the Audiology Admin Lead to produce and clean weekly and monthly DM01 reports. To notify Audiology leads of waiting time breaches and data trends.
To ensure robust processes are in place within the Audiology department in all aspects of monitoring audiology data collection. Develop appropriate action plan in conjunction with Service Manager and Head of Audiology to rectify issues, including proposing changes in processes/procedures.
Please refer to the attached job description for further information
Person Specification
Qualifications and knowledge
Essential
- Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
- Knowledge/experience acquired through degree or equivalent level of experience
- Supervisory or management experience working within a large team
- Knowledge of IQIPS standards and requirements
Desirable
- Management & Leadership qualification
- Accredited Project Management qualification (PRINCEII or equivalent)
- Audit qualification
Experience
Essential
- Project management experience
- Significant administration experience, including data entry and analysis
- Excellent IT support skills
- Significant experience with Microsoft Outlook, Word, PowerPoint, Forms, Excel and Power BI
- Advanced Excel skills, including database creation and management (Excel VBA, Access)
- Experience handling and manipulating data
- Experience in undertaking audits.
Skills
Essential
- Must be able to clearly and accurately convey complex information to various stakeholders using a range of mediums (verbal and written).
- Excellent data analysis and statistical skills
- Excellent organisational/co-ordination/work prioritisation skills
People and Personal development
Essential
- Ability and experience to be discerning in sensitive situations
- Ability to meet deadlines, prioritise workload and work calmly under pressure
- Ability to create documents such as departmental operating procedures, policies and service reports, and patient information leaflets
- Excellent team member and contributor
- Strong attention to detail
- Positive attitude, motivated, flexible, empathetic, reliable
- Must be able to provide advice to staff on the practical application of guidelines and policies
- Identifies new approaches and ideas to problems
- Demonstrates an ability to organise own work schedule
- Manages time effectively
- Ability to multi-task
- Ability to manage and implement change
- Must be able to demonstrate values and behaviours consistent with the Trust's standards
- Act as a role model
- To take personal responsibility
Communication
Essential
- Excellent interpersonal and communication skills to include ability to adapt communication to accommodate barriers to understanding (particularly for d/Deaf patients)
- Excellent written communication skills
- Clear knowledge of confidentiality issues and obligations
- Must be able to communicate with a wide range of healthcare professionals at different levels of seniority
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Milton Keynes University Hospital NHS Foundation Trust
Address
Audiology (Dept)
Milton Keynes
MK6 5LD
United Kingdom
Employer's website
https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)