About this role
Job summary
Previous applicants need not apply
An opportunity has arisen at Unsworth Medical Centre for an enthusiastic, caring, efficient individual with strong work ethic to join our friendly practice team.
Main duties of the job
The receptionist/admin role at Unsworth Medical Centre requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and Practice Manager to meet the requirements of the practice.
About us
Unsworth Medical Centre is based in the centre of Unsworth, within Whitefield neighbourhood, on the outskirts of Bury.
Job description
Job responsibilities
Key responsibilities
Summary of reception / admin tasks
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) via the telephone or via online requests, maintaining confidentiality at all times.
Scheduling & cancelling appointments using the EMIS clinical system
Reception desk duties maintaining a friendly, professional and courteous manner
Answering the telephone in a professional and friendly manner. Ensuring a positive outcome.
Accurate message taking and conveying to appropriate person via tasks
Care Navigating to appropriate services internally and externally (Pharmacy First, physio, extended hours, ARRS)
Filing and accurate record keeping with attention to detail
Following practice policies and office procedures; copy notes, annual recalls/reviews, health checks, flu recalls, child immunisation appointments
Completing work as per start and end of day checklists
Prescription preparation in line with practice policy for both paper and electronic prescriptions
Referral management and liaising with providers
Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
Photocopying, scanning
Support practice in meeting NHS targets, QOF requirements and national standards
Additional Tasks
Notes summarising & read coding
Use of additional systems such as docman, NHS App, AccuRx and NHS mail
Maintain the waiting room as a clean and safe environment
Carrying out duties requested by the Office Manager, Practice Manager, GP partners and practice team as appropriate to the role.
Escalating problems to the Office Manager where necessary
Any additional duties as required to ensure the smooth running of the practice
Person Specification
Qualifications
Essential
- Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)
Desirable
- NVQ Level 2 or above
- Customer Service
Knowledge and Skills
Essential
- Know how to deal with people in a professional, courteous and friendly manner
- An understanding, acceptance and adherence to the need for strict confidentiality
- Honest, reliable and punctual
- Communication skills Verbal & Written
- Keyboard & Computer skills
- Organisational Skills
- Attention to detail
- Telephone skills
- Ability to have a pleasant and articulate manner
Desirable
- Knowledge of NHS, GP Practice
- Knowledge of EMIS Clinical System
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to build and maintain effective working relationships with all member of the practice team
- Able to use own initiative
Experience
Essential
- Teamworking
- Working in office environment or demonstrate experience of working with people
- Dealing with people face to face and over the telephone
- Experience of using Microsoft Office software
Desirable
- Experience of working in a GP Practice, Primary Care or the NHS
- Experience of using EMIS clinical system
- Experience within a customer service environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Unsworth Medical Centre
Address
Unsworth Medical Centre
Parr Lane
Bury
Lancashire
BL9 8JR
United Kingdom
Employer's website
https://www.unsworthmc.co.uk (Opens in a new tab)