About this role
Job summary
An opportunity has arisen to join the Kingston and Richmond Autism Service in a bank role as an Administrator within the Neurodevelopmental Service.
Based at Hollyfield House, you will have a key role in the effective running of a busy service, with responsibilities including referral management, clinical appointments and supporting clinicians within the service.
You will also answer queries about the service and will be confident and willing to communicate with neurodivergent people by telephone and face to face, as required.
You will need to be well organised in managing clinic appointments, booking and review systems, and coordinating and sending out reports. You will be well supported and highly valued by the Autism Service and will receive regular supervision.
The successful applicant will also provide some administrative support to the Adult ADHD Service, as directed by the service leads.
Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.
Please be aware that the closing date may be brought forward in the event of a high number of applications.
Main duties of the job
Were looking for someone who
Has strong administrative and organisational skills, with excellent attention to detail.
Can manage competing priorities and work calmly and efficiently in a busy service.
Communicates clearly, sensitively and confidently by telephone, email and face to face.
Understands the importance of confidentiality, accurate record keeping and timely information sharing.
Works well independently and as part of a multidisciplinary team.
Ideally has previous administrative experience within a neurodevelopmental, mental health or healthcare service.
The usual working hours are 9am- 5pm and will be Monday Friday and there is some flexibility on the days the hours are worked.
You will be based at Hollyfield Road in Surbiton although you will also need to be able to travel to our other sites as needed.
We encourage you to discuss your flexibility needs with us before applying or during the interview process. While we may not be able to meet every request exactly, we promise to fully consider your needs and accommodate them where possible. Please note that flexible working options may vary depending on the role.
About us
At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.
Why Choose Us?
NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes
Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays
Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts
Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients
Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds
Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter
Join Us Today
We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. Join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.
We recognise that applicants may choose to use AI as part of their application process. This is permitted, however please clearly state within your application where AI has been used.
Job description
Job responsibilities
When completing your application please refer to full Job Description - this can be found under supporting documents.
Person Specification
Qualifications
Essential
- GCSE/Equivalent in Maths and English
Desirable
- Office 365 Fundamentals Certifications aligned with administrative roles
- ECDL or equivalent
- Relevant qualification in administration
Personal Qualities
Essential
- Professional and friendly manner
- Kindness & empathy
- Confidence
- Assertiveness
- Tenacity
- Willingness/desire to learn
- Flexibility & adaptability
- Reliability
- Honesty
- Self-motivated
- Calm & organised
Knowledge
Essential
- Knowledge of IT, software and database systems
- Code of Confidentiality
- Data Protection Act
- Information Governance
- Knowledge of public sector structures (NHS, local government or similar)
Desirable
- Advanced knowledge and understanding of Office 365 applications
Experience
Essential
- Previous administrative or secretarial work within a Neurodevelopmental service
- Setting up and maintaining administrative systems
- Fulfilling requests to deadline
- Working with MS office applications
- Working in an MDT
Desirable
- Producing high quality MS office documents
- Records & document management
- Working in a social enterprise
- Working with people who are neurodivergent
Skills & Abilities
Essential
- Organisational skills
- Ability to plan & prioritise work, use initiative and meet deadlines
- Ability to understand and accept instructions
- Excellent oral and written communication skills
- Tact, discretion and respect for confidentiality
- Ability to adapt communication style to ensure understanding and reassurance of others
- Ability to work collaboratively with team members
- Competent and confident in ability to use a range of software and technology
- Accuracy & attention to detail
- Ability to learn new skills
- Ability to self-learn through research
Desirable
- Project management skills
- Research skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Your Healthcare CIC
Address
Hollyfield House, 22 Hollyfield Road
Surbiton
KT5 9AL
United Kingdom
Employer's website
http://www.yourhealthcare.org (Opens in a new tab)