About this role
Job summary
- The Elective Admissions Manager is responsible for delivering high-quality, efficient patient services, providing operational management support to the General Managers and Divisional Directors. Working collaboratively with Service Directors, Lead Nurses, Matrons, Clinical Managers and Charge Nurses, the post holder will support achievement of agreed performance, productivity, financial and clinical quality targets.
- The post holder will support the Theatres, Anaesthetics and Preoperative Manager with the day-to-day management, performance and monitoring of the Elective Admissions Team, including recruitment, training and retention, and delivery of elective recovery objectives.
- They will act as system lead/super-user for key services, including telephony, elective admissions demand and capacity management, LUNA (or equivalent), Care Coordination Solution (CCS), and systems supporting referrals, appointments and elective scheduling.
- The role will support strategic and operational service development, lead agreed projects and service improvement initiatives, manage internal monitoring and external reporting, and deputise for the Theatres, Anaesthetics and Preoperative Manager at internal and external meetings.
Main duties of the job
- Provide operational leadership for Elective Admissions, ensuring safe, efficient, patient-focused services that meet Trust quality, performance, access, productivity and financial objectives. Monitor activity, identify risks and underperformance, implement corrective actions and escalate significant issues appropriately.
- Support the Theatres, Anaesthetics and Preoperative Manager with elective recovery, service transformation, business planning, budget management, workforce recruitment, retention and development. Lead agreed projects, service redesign, capacity planning and development of robust SOPs to support data quality, patient tracking and performance reporting.
- Line manage administrative staff, including recruitment, induction, appraisal, development, attendance, capability and conduct, promoting Trust values and compliance with mandatory training.
- Support clinical governance, health and safety, risk management, complaints and patient feedback, ensuring learning drives continuous improvement. Communicate effectively with patients, families, staff and internal/external stakeholders.
- Act as system administrator/super-user for Elective Admissions systems and deputise for the Theatres, Anaesthetics and Preoperative Manager at relevant meetings.
About us
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Education, Qualifications and Experience
Essential
- Educated to a degree or equivalent experience
- At least 3 years relevant NHS experience
- At least 2 years previous experience on outpatient booking processes and systems
- At least 2 years' experience in a supervisory or team leader role
- Detailed understanding of 18-week principles, including RTT measurement
- At least 3 years' experience in using Patient Administration Systems (PAS)
- Ability to analyse and interpret complex notes and data within core systems such as PAS and HCR to understand the patient's journey as applicable to RTT pathway management principles
- Detailed knowledge of the effects of poor systems management and data quality on patient experience and other Trust and national agendas
- Good understanding of the referral receipt to booking of appointments and how it links to 18 weeks.
- Clear understanding of the concept of patient confidentiality
Desirable
- Pro-active and able to identify and act upon opportunities for improvement
- Knowledge of clinical pathways
- Previous experience within a Clinical Division, Information Management or in-house systems and applications
- Other relevant Information System training
- Knowledge and understanding of medical terminology
- Knowledge of excellent Customer / Patient Services
- Knowledge of the e-RS systems
Skills
Essential
- Quickly and expertly identify and investigate inconsistencies in data
- System administration, escalation and problem-solving skills
- Logical thinking
- Strong attention to detail
- Good keyboard skills
- Competent in using Microsoft packages, including Word, Excel and PowerPoint
- Must have excellent communication skills, both written and verbal, have the ability to communicate internally and externally at all levels and be a team player
- Ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations
- Demonstrates effective leadership
- Strong people management skills
- Confident to participate in meetings
- Confident in delivering training to small groups
- Awareness and understanding of the NHS modernisation agenda and how it fits with the post holder's role
- Ability to work flexibly within a team
- Ability to make judgements and generate solutions
- Ability to make decisions within a given framework
- Ability to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abuse
- Presentation and communication skills
Skills Knowledge and Abilities
Essential
- The ability to work using one's own initiative
- Excellent time management and organisational skills
- Ability to plan and manage own workload and that of a team efficiently
- Ability to work to strict deadlines
- Ability to work effectively across multi-sites
- Ability to concentrate and work effectively when frequently interrupted
- Work flexibly and plan team workload in consultation with other departmental team leaders and managers
- Ability to plan, coordinate and monitor the delivery of services and/ or projects.
- Ability to plan, develop, monitor and review the recruitment, deployment and management of people
- Experience in the day-to-day management of a team
- Experience in staff recruitment, retention and performance management
Desirable
- Good understanding of Trust HR policies and procedures
- Coaching and mentoring skills and experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Hillingdon Hospital NHS Foundation Trust
Address
Mount Vernon Hospital
Rickmansworth Road
Northwood
HA6 2RN
United Kingdom
Employer's website
https://www.thh.nhs.uk/index.php (Opens in a new tab)