About this role
Job summary
We are seeking an enthusiastic and organised Ward Clerk to join our busy Cardiac and Stroke Receiving Unit. This is a key administrative role supporting patient care and the smooth day-to-day running of the unit. As the first point of contact for patients, relatives, visitors and members of the multidisciplinary team, you will provide a professional, courteous and efficient service. You will be responsible for admitting patients using National Spine and electronic patient record systems, maintaining accurate patient records, supporting admissions, transfers and discharges, assisting the nursing and medical teams with a range of administrative duties.
The role involves managing patient documentation, answering telephone enquiries, coordinating communication across departments, processing correspondence, updating patient and staffing boards, and supporting data collection and reporting requirements. Also help ensure departmental supplies are maintained and provide support to relatives and visitors. We are looking for a self-motivated individual with excellent communication, organisational and interpersonal skills who can work effectively both independently and as part of a multidisciplinary team.
By providing efficient administrative support and maintaining accurate records, you will make a valuable contribution to patient care, service delivery and the overall operational effectiveness of the CSRU.
Main duties of the job
- Act as the first point of contact for patients, relatives, visitors and healthcare professionals, providing a professional and confidential service.
- Provide administrative, clerical and reception support to the Cardiac and Stroke Receiving Unit.
- Maintain accurate patient records, including admissions, transfers and discharges, using Careflow EPR and other Trust systems.
- Manage patient documentation, notes, admission and discharge packs.
- Answer and direct telephone calls and coordinate communication across departments.
- Support patient transfers, discharge planning and the timely processing of patient records.
- Manage correspondence, emails, post and departmental documentation.
- Update patient tracking boards, staffing boards and ward information systems.
- Assist with data collection, audits and reporting requirements.
- Maintain stocks of stationery and departmental supplies.
- Support relatives and visitors with non-clinical enquiries.
- Contribute to a safe, organised and welcoming ward environment.
- Work in accordance with Trust policies, information governance and confidentiality standards.
About us
Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
- A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
Our care values are collaborate, aspire, respect and enable
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
Desirable
- Knowledge of medical terminology
EXPERIENCE
Desirable
- Working within Hospital setting
- Working in office setting
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Good verbal and written communication with pataients, families and all staff members
- Understanding of Confidentiality
- Good IT skills (Microsoft package)
Desirable
- Knowledge of EPR careflow/Medway2
- Knowledge of medical terminology
SPECIAL CIRCUMSTANCES
Essential
- Able to travel to other sites and off site as necessary
Desirable
- Ability to work required shift pattern
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Wycombe Hospital
Alexandra Queen Road
High Wycombe
HP11 2TT
United Kingdom
Employer's website
https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)