About this role
Job summary
Applications are invited for an enthusiastic people who are patient and customer focused, to join our Radiology team at Salford Royal Hospital as a Receptionist/Clerical Officer.
You will be required to provide clerical support within a very busy department, and you must be hard working and flexible. This post is varied, and we therefore seek a self-motivated person with good communication, organisational and interpersonal skills
Hours available are 37.5, these hours may involve working weekends. Please state which hours you would be interested in.
You will be committed to providing a high-quality service and understand fully the Trust Values when always dealing with the public and staff. In return we offer excellent opportunities for personal and professional development.
The Trust is committed to 7 day working which may be incorporated into this post.
Main duties of the job
- Attend, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- You need to have the confidence to speak face to face or over the telephone to deal with the patient's needs, this can include booking appointments
- To use and access CRIS and be able to attend patients on reception desks
- Book appointments for patients as and when required
- Deal with enquires of a sensitive nature
- Attend Departmental meetings as and when required
- Access Patient Administration System when required to accurately record and collect patient data, ensuring errors are clearly identified and corrected including patient demographics
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Desirable
- ECDL
Experience
Essential
- Experience working in an office environment
- Previous clerical experience
- Experience of working in a customer care environment
Desirable
- Experience of working with the Public preferably working in a hospital environment
Skills
Essential
- Ability to prioritise own workload and work to tight deadlines
- Ability to deal effectively with confrontational/challenging situations
- Good written communication skills and good telephone manner
- Ability to transfer information accurately
- Ability to work as part of a team
- Keyboard skills
Knowledge
Essential
- A good understanding of confidentiality , data protection and attention to detail
- Good knowledge of computer systems and ability to transfer information accurately
Desirable
- Knowledge of CRIS, PAS and EPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Northern Care Alliance
Stott Lane
Salford
M6 8HD
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)