About this role
Job summary
We are looking to employ a highly motivated and organised individual to join our Reception Team in the Urgent Treatment Centre
We are looking for 1 staff member to work a set rota pattern (23.5h per week (or multiple part time staff equalling this) to work approximately 12pm-5.30pm Monday-Friday) and 1 staff member to work 35h per week (or multiple part time staff members equalling this) to work flexibly over a 7 day, 24h rota. Please detail in your application which you wish to apply for if you have a preference.
The post will involve registering and dealing with patients, ensuring a smooth start to their journey through UTC. It will also include general office duties including scanning, filing, making clinic appointments, dealing with telephone calls, provide clerical support to the department and admitting patients.
In this role, you will be the first point of contact for patients and visitors, providing a welcoming and efficient reception service. You will be responsible for dealing with patients in a professional, courteous, and sensitive manner, recognising that individuals may be distressed, anxious, or unwell.
Main duties of the job
- You must have excellent customer service skills, be dedicated and courteous.
- You will also have excellent verbal and written communication skills and excellent keyboard skills.
- You must be able to deal with sensitive/confidential issues, be flexible and be a team player.
- You may be required to cover early, late, night and weekend shifts.
- Maintain strict confidentiality of patient information at all times, in accordance with data protection legislation and Trust policies.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- English and maths GCSE or equivalent
Skills
Essential
- Keyboard skills
- Computer skills: proficient in computer programmes, word etc
- Must be able to work singlehandedly/unsupervised as well as in a team, sometimes in a pressurised and stressful environment
- Display professionalism in all areas of employment
- Good organisational skills/able to work to deadlines
- Good communication skills/able to communicate effectively with people at all levels
- Adaptable and flexible to meet the needs of the service, including continuing education and professional development
- Be enthusiastic, highly self motivated and punctual
Knowledge & Experience
Essential
- Previous office experience
- Experience in a Healthcare setting or working with members of the public
Desirable
- Knowledge of PAS and Symphony systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Rochdale Infirmary
Whitehall Street
Rochdale
OL12 0NB
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)