About this role
Job summary
We are seeking a motivated Accessto Health Records Officerto join our Medical Records team. You will play a key role in processing Subject Access Requests (SARs), ensuring patients and authorised representatives receive timely, lawful access to their health information. The role includes retrieving and preparing records, managing sensitive enquiries, and maintaining accurate documentation in line with GDPR and national legislation.
You will also provide supportive Registration Authority (RA) duties, including assisting with Smartcard registration and access updates to help maintain secure digital access across the Trust. This is an excellent opportunity to develop specialist skills within Information Governance and contribute to a vital statutory service.
Main duties of the job
- Receive, assess and process requests for access to patient records, ensuring valid consent and compliance with GDPR, the Data Protection Act 2018 and the Access to Health Records Act 1990.
- Locate, retrieve, prepare and collate patient records from both paper and digital systems, ensuring accuracy and confidentiality at all times.
- Maintain up-to-date records of all requests, monitor progress and support timely completion within statutory deadlines.
- Communicate professionally with patients, solicitors, staff and external organisations, handling sensitive enquiries with tact and discretion.
- Provide basic guidance to staff on data protection and access to records requirements.
- Support the Registration Authority (RA) function by assisting with Smartcard registration tasks such as identity checks, issuing and updating Smartcards under supervision.
- Escalate complex cases, concerns or potential issues to the Access & Registration Lead.
- Travel to other Trust sites to retrieve records when required.
About us
Why colleagues think we are "a great place to work!"
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact [email protected] (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING eg Education, professional qualifications
Essential
- Educated to 'A level, NVQ3 or equivalent experience
Desirable
- Further training/experience related to Subject Access Requests, governance, business administration or office practices, including software
EXPERIENCE eg Breadth of occupational experience
Essential
- Minimum 6 months experience of office systems which includes handling queries from colleagues and public
- Experience supporting Registration Authority or Smartcard processes.
- Experience supporting or processing Subject Access Requests or Freedom of Information requests
- Undertanding of General Data, Protection Regulations (GDPR) Data Protection Act 2018, Access to Health Records Act 1990 & understanding of duty of confidentiality
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Computer literate, proficient in Microsoft Office suite
Desirable
- Understanding of NHS Smartcard technology and associated applications.
SPECIAL CIRCUMSTANCES eg Ability to travel to other sites. Ability to work internal rotation
Essential
- Able to travel between all Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Stoke Mandeville Hospital
Aylesbury
HP21 8AL
United Kingdom
Employer's website
https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)