About this role
Job summary
Are you a caring, motivated individual looking for Bank work? TIC Health is looking for Healthcare Assistants to join our team, supporting patients through their journey from arrival through to the completion of their scan.
This is a hands-on, patient-facing role combining reception duties with clinical support, including assisting clinicians with CT and MRI. You will be a key part of a friendly team, helping to ensure every patient receives a safe, comfortable, and well-coordinated experience. We are seeking experienced and proactive HCA's to look after our patients, primarily covering our Lung Cancer Screening Programme in Norfolk.
As our Healthcare Assistant, you'll be the face of the clinic, ensuring clinical spaces are properly maintained, and patients receive a seamless and professional experience.
Main duties of the job
The Healthcare Assistant will provide high-quality patient care and clinical support within the mobile CT Unit, ensuring patients are welcomed, prepared, and supported throughout their visit.
The post holder will work closely with radiographers and other clinical and administrative staff to support diagnostic imaging procedures, and will also carry out front-of-house duties including patient check-in.
About us
TIC Health is a leading provider of private medical services in England, with clinics based in Harley Street, Edgware, Romford, Reading, Rochdale, and Milton Keynes. We specialise in private GP services, cardiac screening, and advanced diagnostic imaging and Lung Cancer Screening. Our friendly, forward-thinking team is committed to delivering rapid access to medical diagnostics and exceptional patient care in a professional yet welcoming environment.
Job description
Job responsibilities
Patient Care
Based on our mobile CT unit you will support the radiographer scanning eligible Lung Cancer Screening participants in 12 hour 8am - 8pm shifts (1 hour lunch break)
- Greet patients on arrival in a friendly, professional, and reassuring manner
- Check patients in for their scheduled Low Dose CT appointments
- Handle patient enquiries appropriately, escalating where necessary
Clinical and Procedural Duties
- Prepare patients for diagnostic procedures, including CT ensuring patients understand what to expect
- Assist the radiographer with patient positioning during scanning procedures
- Monitor patient comfort and wellbeing throughout procedures,
Clinic Environment
- Maintain a clean, safe, and tidy clinical environment at all times
- Ensure clinical areas and equipment are prepared appropriately between patients
- Adhere to infection control, health and safety, and clinical governance policies
General
- Maintain patient confidentiality and comply with data protection requirements at all times
- Work collaboratively as part of the wider clinical and administrative team
- Participate in mandatory training and continuing professional development
- Undertake any other duties commensurate with the role as required
- Please state in application if you wish to be considered for Norwich areas or Kings Lynn areas
Person Specification
Experience
Essential
- Previous experience in a healthcare, clinic, or hospital setting.
- Excellent communication and interpersonal skills
- Ability to follow clinical protocols and instructions accurately;
- Good organisational skills and attention to detail
- Knowledge of infection control and health and safety procedures;
- Calm and reassuring manner, including with anxious patients.
- Flexible and adaptable to changing clinic needs
- Strong administrative skills
- Excellent interpersonal and communication skills, both with patients and colleagues
- Ability to travel between mobile CT units.
Desirable
- Experience in a similar role within a Lung Cancer Screening Programme or NHS medical or clinical setting
- Experience assisting with diagnostic imaging procedures (CT/MRI)Skills Familiarity with diagnostic imaging, cardiac screening, or private GP services
- Experience using clinical software systems or patient management systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
TIC Health
Address
Norwich - various
Kings Lynn - Various
Norwich
Norfolk
NR4 7UY
United Kingdom
Employer's website
https://www.tichealth.co.uk (Opens in a new tab)