About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and motivated Clerical Officer to join the Cardiology Department. The successful candidate will provide comprehensive administrative support to ensure the smooth and efficient running of the service. This will include coordinating patient appointments, processing and distributing clinical results, maintaining accurate and up-to-date patient records, and providing a welcoming and professional reception service. The role will also involve regular communication with patients and colleagues both face-to-face and by telephone.
Working as part of the wider Cardiology team, you will contribute to the delivery of a high-quality, efficient, and patient-centred service. You will play an important role in ensuring patients receive a positive experience, while supporting the department to operate effectively and meet the needs of both patients and clinical staff.
This role would suit someone who enjoys working in a busy and varied environment, has excellent organisational and communication skills, and can remain calm, professional, and positive while managing competing priorities.
Main duties of the job
- Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department
- Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.
- Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.
- Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.
- Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.
- Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.
- Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.
- Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.
- Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
- Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department, in accordance with NHS, Trust and departmental policies and procedures.
- Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.
- Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.
- Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.
- Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.
- Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.
- Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.
- Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.
- Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained.
- Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes.
Person Specification
Qualifications
Essential
- GCSE's in English Language & Maths (Minimum Grade C / Level 4-9) or equivalent qualification
Desirable
- NVQ Business Administration Level 2 or relevant equivalent experience/qualification
Skills
Essential
- Good working knowledge of Microsoft Office and general IT systems
Knowledge
Desirable
- Experience of NHS patient administration or booking systems
Experience
Essential
- Previous experience working in an administrative, clerical, reception or customer-facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)