About this role
Job summary
Oakfields Health Group
We are looking to recruit to the following position(s):
Receptionist Administrator Full Time or Part time posts
Salary depending on experience
This is an excellent opportunity, to join an expanding team, at dynamic and forward thinking semi-rural practices, based in excellent purpose-built premises. Easy access to both practices from Newcastle and Durham. Both practices are based in the Derwentside locality of County Durham. They are situated on main bus routes and free parking is available.
Main duties of the job
About you
Receptionist Administrator post
- Provide a welcoming point of contact for all patients & visitors to the practice ensuring that each individual accesses the services or information appropriate to their needs.
- Provide efficient clerical and administrative support to all members of the practice team and attached community staff.
- Operate and maintain essential practice administrative systems and procedures, maintaining strict confidentiality and data protection
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
- Excellent customer service skills, good telephone manner and strict confidentiality are essential.
- Experience of working in a GP Practice / Health Care setting preferred.
- Must be able to travel independently between both practices.
About us
- Oakfields Health Group operates from 2 surgery premises: Oakfields Health Centre & Dipton Surgery.
- Growing list size of circa 7,600 patients
- Core opening hours 8.00am-6.30pm, Monday to Friday.
- Currently 5 GPs, 2 Nurse Practitioners, 3 Practice Nurses & 2 HCAs
- Reception/admin/secretarial team across the 2 sites comprises 11 staff & 2 Service Managers.
- Excellent Dispensing service at Oakfields Health Centre
- Paper-light SystmOne practice
- Consistently high patient satisfaction
Job description
Job responsibilities
To provide a welcoming point of contact for all patients & visitors to the practice ensuring that each individual accesses the services or information appropriate to their needs.
To provide efficient clerical and administrative support to all members of the practice team and attached community staff.
To operate and maintain essential practice administrative systems and procedures (see attached Job Description)
Person Specification
Qualifications
Essential
- Good standard of basic education with GCSE English and Mathematics at Grade C or above (or equivalent)
Desirable
- European Computer Driving License
- AMSPAR Qualification
Experience
Essential
- Previous experience of working in a team
- Previous experience of working in an Administration and or Customer Service role
Desirable
- Previous experience of medical reception work
SKILLS AND COMPETENCIES
Essential
- Able to deal politely and efficiently with members of the public
- Able to work effectively without constant supervision
- Able to exercise initiative
- Possess good interpersonal skills
- Display courteous and efficient telephone manner
- Able to work flexibly in order to meet changing needs and priorities of the service
- Good verbal and written communication skills
- Good keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oakfields Health Group
Address
Hamsterley Colliery
Newcastle Upon Tyne
Tyne & Wear
NE17 7SB
United Kingdom
Employer's website
https://www.oakfieldshealthgroup.co.uk (Opens in a new tab)