About this role
Job summary
The Senior Care Support Worker is a valued member of the Emergency Department multidisciplinary team, providing high-quality, compassionate care to patients with a wide range of acute and urgent healthcare needs.
Working under the supervision of registered practitioners, the post holder will undertake delegated clinical and non-clinical duties to support patient assessment, treatment and ongoing care. They will play an important role in maintaining patient safety, supporting patient flow, and ensuring a positive patient experience within a fast-paced emergency care environment.
The successful candidate will contribute to maintaining a safe, clean and organised clinical environment, work in line with Trust policies and professional standards, and demonstrate a commitment to dignity, respect, confidentiality and compassionate care.
As a senior member of the support workforce, the post holder will also act as a role model for colleagues, supporting the development of less experienced staff and promoting high standards of care throughout the department.
Main duties of the job
- Provide high-quality, compassionate, patient-centred care under the direction and supervision of a registered practitioner.
- Undertake delegated clinical duties within scope of competence, including taking and recording observations, performing ECGs, venepuncture, blood glucose monitoring and simple wound care following completion of relevant training and competency assessments.
- Assist patients with personal care, mobility, nutrition and hydration needs, maintaining dignity, privacy and independence wherever possible.
- Recognise, report and escalate changes in patients' conditions promptly to ensure timely intervention and safe care delivery.
- Support patient flow throughout the Emergency Department by assisting with admissions, transfers and discharges.
- Assist registered practitioners during procedures, emergencies and resuscitation events as required.
- Communicate effectively with patients, relatives, carers and members of the multidisciplinary team to support a positive patient experience.
- Maintain accurate patient records to effective handovers and documentation.
- Ensure clinical areas are clean, safe and well-stocked, adhering to infection prevention and control, health and safety, and Trust policies.
- Act as a positive role model, supporting the induction and development of new members of staff.
- Participate in training, competency programmes, audits and quality improvement initiatives to support the delivery of safe, effective and responsive emergency care.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualification
Essential
- NVQ level 3/ diploma level 3 or working towards
- English & Maths A - C, 9 - 4 or Functional Skills Level 2
Desirable
- Male Catheterisation
- ECG
- Venepuncture
Experience
Essential
- Previous experience of caring for people in a care worker role within a hospital, the community or a residential nursing home setting
- Experience of close working with members of the multidisciplinary team
Desirable
- Previous NHS Acute Medical experience
Communication and Relationship Skills
Essential
- Effective communication skills, verbal and written
- Computer literate
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Dudley Group NHS Foundation Trust
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)