About this role
Job summary
We are seeking to recruit a dynamic receptionist who is able to provide first class customer service for our patients. Applicants should have excellent communication skills and be confident in the use of IT. The Partners of the practice aim to consistently provide the best possible quality of care for their patients by ensuring services are designed to meet patients' needs and improve their health outcomes. This is achieved through supportive team working with high levels of communication and mutual respect. Our whole team ethos is considered integral to the long term stability of the practice and continuous improvement in service to our patients. Any new member of the team would be expected to embrace these strengths and contribute to the development of the practice as it responds to the changing demands of primary care.
Interview date: 5 November 2026
Main duties of the job
The successful candidate would work as a member of a welcoming front line team that enables patients and visitors to access the appropriate healthcare professional or service in a courteous and efficient way. This will include signposting patients to health and well being resources, working in accordance with practice guidelines and protocols to ensure accurate records are maintained and comprehensive administrative support provided. The post holder will therefore support the practice clinical and administrative teams in the provision of high quality patient care.
About us
The practice is comprised of a dedicated team of doctors, nurses and administrative staff who are committed to providing the highest standard of care within a friendly family-centered environment. The practice has 7 Clinical Partners. In addition to the Clinical Partners the clinical team comprises; Salaried GP's, Lead Practice Nurse, Practice Nurses and Healthcare Assistants. The administrative team comprises; Business Operations Officer, Clinical Data Quality Lead, Patient Services Lead, Clinical Admin Lead, Receptionists, Clinical Administrators and Medical Secretaries.
Job description
Job responsibilities
To work as a member of a welcoming front line team that enables patients and visitors to access the appropriate healthcare professional or service in a courteous, efficient and effective way.
To signpost patients to health and well-being resources which are available in the waiting room and on the practice website.
To work in accordance with practice guidelines and protocols to ensure accurate records are maintained and comprehensive administrative support provided.
To support the practice clinical and administrative team in the provision of high quality patient care.
Please see attached Job Description for full details.
Person Specification
Qualifications
Essential
- Please see attached Person Specification
Desirable
- Please see attached Person Specification
Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Quayside Medical Practice
Address
10 Newhaven Square
Newhaven
East Sussex
BN9 9SQ
United Kingdom
Employer's website
https://www.quaysidemedicalpractice.nhs.uk/ (Opens in a new tab)