About this role
Job summary
An exciting opportunity has arisen to recruit a Ward Clerk on ward 36
As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department.
Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload. We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Main duties of the job
The successful applicant will need to have experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.
You will need excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day. You will also be required to communicate with all levels of staff both face to face and over the telephone.
As a Ward Clerk you will be providing vital administrative and clerical support within our hospital wards, acting as a central communication hub for patients, families, nurses, and doctors. Key duties will include but not limited to...
- managing patient records
- admitting/discharging patients
- scheduling appointments
- working on Care Flow and New EPR system
- answering phone calls and emails
- coordinating with other departments for supplies and services
- ensuring a smooth and organized environment on the ward
You will be required to be flexible within the contracted hours. Working collaboratively with the team to ensure adequate cover is provided.
About us
Shrewsbury and Telford Hospitals NHS Trust is a large acute hospital trust that provides a range of local acute services to the residents of Shropshire and Mid Wales.
We would like to invite you to join our motivated and friendly team who are committed to providing a high quality, patient centred service.
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Knowledge
Essential
- An understanding of the requirements of the role
Desirable
- Knowledge of hospital administration system
Qualifications
Essential
- Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
Experience
Essential
- Basic Computer skills
Desirable
- Qualification in word processing / IT skills
- Customer Care Experience
Communication Skills
Essential
- Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
Personal Qualities
Essential
- Ability to work well independently and within a multidisciplinary team
- Evidence of good interpersonal skills
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
The Princess Royal Hospital, Telford
Telford
TF1 6TF
United Kingdom
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)