About this role
Job summary
The post holder will be responsible for undertaking a range of administrative duties to support the multidisciplinary team. Duties can include but are not limited to, scanning all clinical correspondences, data entry, processing emails actioning and management. The post holder must work as part of a team and have the ability to organise and prioritise their own workload on a day to day basis.
Main duties of the job
To ensure that all clinical correspondence is scanned accurately and promptly. To enter clinical data into the practice clinical computer system (Systmone) as directed. To undertake or assist with any ad-hoc administrative duties.
About us
Consett Medical Centre is a large NHS general practice located in Consett, County Durham, providing comprehensive primary healthcare services to approximately 16,800 registered patients. The practice delivers care under a General Medical Services (GMS) contract with NHS England and is committed to providing safe, effective, and patient-centred care to the local community.
The practice operates a multidisciplinary team comprising GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, First Contact Practitioners, Mental Health Practitioners, Care Coordinators, administrative staff, and practice management.
Job description
Job responsibilities
Main Responsibilities
Scanning / Data Entry Administration
Collect post from administration and reception
Scan clinical correspondence into Systmone
Distribute and scan Electronic Discharge Notifications (EDNs) as required
Check for emergency care plan patients to make doctors aware
Enter clinical data into Systmone as directed / required
Resolve any queries and problems concerning scanned correspondence
Liaise with IT Helpdesk to resolve any technical problems relating to scanning
Attend and contribute to meetings, eg Workflow / Staff
Process electronic emails and action appropriately
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Personal / Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and revalidation.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
These duties may be changed from time to time, dependent on the needs of the practice, if appropriate, training and instruction will be given.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above), NVQ Level 2 in Health and Social Care
Experience
Desirable
- Experience of working with the general public , Experience of administrative duties , Experience of working in a health care setting
Personal Qualities
Essential
- Polite and confident , Flexible and cooperative , Motivated
- Forward thinker , High levels of integrity and loyalty , Sensitive and empathetic in distressing situations , Ability to work under pressure
Skills
Essential
- Excellent communication skills (written and oral) , Strong IT skills , Clear, polite telephone manner , Competent in the use of Office and Outlook, Effective time management (Planning & Organising) , Ability to work as a team member and autonomously , Good interpersonal skills , Problem solving & analytical skills , Ability to follow policy and procedure
Desirable
- Experience with System one.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Consett Medical Centre
Address
Station Yard
Consett
County Durham
DH8 5YA
United Kingdom
Employer's website
https://www.consettmedicalcentre.co.uk/ (Opens in a new tab)