About this role
Job summary
The Royal Cornwall Hospital's busy Emergency Department has a vacancy for a Receptionist to provide an exceptional patient experience by ensuring a welcoming, helpful and supportive reception service. The role is integral to the patient journey and the ideal candidate will demonstrate care and compassion while maintaining a sense of calm while working under pressure. This role differs to a 'traditional' role in that, firstly, the successful applicant will be required to work what some might consider to be abnormal hours (this is offset by the opportunity to accrue enhanced payments) and, secondly, the successful applicant will be required to develop a certain resilience in response to certain stresses of the role.
Successful candidates will also have the ability to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.
This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
Main duties of the job
To provide an efficient reception service to a variety of patients (who potentially could be vulnerable/challenging due to the nature of their presentation) and all visitors arriving at the Emergency Department, Royal Cornwall, Hospital.
Be a role model demonstrating good communication and ensuring robust and open contact with all emergency department (ED) service users.
To register patients accurately, using the appropriate RCHT systems.
To act as an intermediary between patients, relatives, nursing and medical staff in ED.
Provision of a comprehensive and effective administrative service to support the smooth and efficient running of the ED team which is part of the high quality service delivered by the Emergency Directorate.
Previous experience of working in a customer focused environment is essential.
Previous experience of working within a healthcare environment / clinical setting, and previous experience of using healthcare IT systems would also be desirable.
Ability to organise and prioritise own workload to meet all relevant deadlines is essential.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that rises significantly during peak visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
- Royal Cornwall Hospital in Truro
- St Michael's Hospital in Hayle
- West Cornwall Hospital in Penzance
As a teaching hospital, we are proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals while continually strengthening our own services.
Education and lifelong learning are central to who we are. The Knowledge Spa, located on the Royal Cornwall Hospital site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams who support the care of more than half a million people every year.
We are driven by one clear ambition - Outstanding Care for One and All - care that's safe, kind and high-quality, for every patient and every staff member. We are RCHT.
Job description
Job responsibilities
PLEASE NOTE
To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications
Essential
- GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.
Desirable
- Relevant administrative qualification (e.g. NVQ or equivalent admin. certificate)
- Any other clinical or administrative courses / qualifications
Experience
Essential
- Previous experience of working in a customer focused environment
- Previous customer service skills / dealing with members of the public.
Desirable
- Previous experience within a healthcare environment / clinical setting
- Previous experience of using healthcare IT systems.
Skills
Essential
- Any evidence of strict attention to detail or good problem-solving skills.
Desirable
- Previous use of PAS (or similar acute hospital administration system).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Cornwall Hospitals Trust
Address
Royal Cornwall Hospitals NHS Trust
Treliske
Truro
TR1 3LJ
United Kingdom
Employer's website
https://www.royalcornwall.nhs.uk/ (Opens in a new tab)