About this role
Job summary
Job Title: Ward Receptionist
Department: Endoscopy
Site / Hours: Pilgrim Hospital, 22.5 hours
Working days - Wednesday 09:00 - 17:00, Thursday 09:00 - 17:00 + Friday 09:00 - 17:00
Salary: Band 2
Contract Type: Permanent
United Lincolnshire Hospitals NHS Trust (ULHT)provides a comprehensive range of hospital-based medical, surgical, paediatric, obstetric and gynaecological services to the 700,000 people of Lincolnshire and beyond.
The Endoscopy Unit's within the Trust perform a variety of standard and advanced Endoscopic procedures for both out-patients and in-patients including; gastroscopy, sigmoidoscopy, colonoscopy, bronchoscopy, percutaneous endoscopic gastroscopy (PEG) insertion, oesophageal stenting and ERCP (endoscopic retrograde cholangio-pancreatography). Other specialist work is also undertaken by individual consultants.
Main duties of the job
The units are moving towards a seven day a week service being open between the hours of 8am and 8pm. Our aim is to provide the very highest standards of care to patients and relatives a like ensuring privacy and dignity is maintained at all times. Reporting to the Endoscopy Support Manager the successful candidate will be responsible for meeting and greeting the patients on arrival and ensuring the paper work is prepared for their appointment while providing a professional, comprehensive and confidential administrative function to the Endoscopy Unit. Duties will also include the booking of new and follow up appointments for Urology patients, in which training will be given.
There may be occasions when there is a need to travelTrust wideto cover other sites.
Candidates should have
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Evidence of the ability to work under pressure and to meet deadlines -Medway training & knowledge of the Endoscopy units would be a benefit but not essential.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!
Person Specification
Qualifications
Essential
- GCSEs or equivalent in Maths and English
Desirable
- NVQ2 or equivalent in relevant subject, i.e. customer care skills
- PAS Trained
Skills, Knowledge & Aptitudes
Essential
- Ability to prioritise workload
- Good keyboard skills
- Good oral and written communication skills
- Attention to detail
- Awareness and Knowledge of the dignity in care agenda
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Desirable
- Understanding of booking systems and maintaining diaries
- Interest in Endoscopy
Previous Experience
Essential
- Working with the public in a customer care position.
Desirable
- Reception type Experience
Specific Requirements
Essential
- Ability to work to tight deadlines
- Ability to work under pressure
- Ability to work either as part of a team or on own
- Ability to work unsociable hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Pilgrim Hospital
Sibsey Road
Pilgrim
PE21 9QS
United Kingdom
Employer's website
https://www.ulh.nhs.uk/ (Opens in a new tab)