About this role
Job summary
Outpatient Appointment Centre Administrator - Band 3
As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.
Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable.
The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.
The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments, and managing reception desks.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Job description
Job responsibilities
The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies. The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.
Recording patient demographic and referral information accurately Being polite, professional and empathetic when speaking to patients on the telephone or face to face Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face
Please see the full job description for all duties involved
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent level of knowledge
Knowledge
Essential
- Previous experience within an administration environment.
- Previous experience of dealing with the general public
Desirable
- In depth knowledge of Cerner & eRS
- Working in an office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
Royal Surrey NHS Foundation Trust
Guildford
GU2 7XX
United Kingdom
Employer's website
https://www.royalsurrey.nhs.uk/ (Opens in a new tab)