About this role
Job summary
The Medical Receptionist plays a vital role in ensuring the smooth and efficient running of the GP practice. In addition to traditional reception duties, this role involves basic triage of patient enquiries to ensure they are directed appropriately based on clinical urgency and service need. The post-holder will act as the first point of contact for patients, providing a professional, compassionate, and efficient service both in person and on the telephone
If you have experience working in an office environment, are super orgnaised and driven we would love to hear from you!
Main duties of the job
Duties and responsibilities
- Welcome patients and visitors .
- Answer incoming calls, manage appointment bookings, and respond to queries.
- Maintain and update patient records accurately using clinical systems (e.g., SystmOne)
- Triage and Care Navigation
- Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111).
About us
We are a traditional but very modern three partner practice offering a high standard of clinical care within a friendly atmosphere. We are looking to recruit a Medical Receptionist to support the work of our existing team of 27 staff members, clinical and non-clinical looking after 54200 patients
Dispensing practice to 1864 patients
Come and help shape the future of The Apples Medical Centre
Job description
Job responsibilities
- Welcome patients and visitors in a polite and professional manner.
- Answer incoming calls, manage appointment bookings, and respond to queries.
- Maintain patient confidentiality at all times.
- Handle incoming and outgoing post, emails, and administrative correspondence.
- Maintain and update patient records accurately using clinical systems (e.g., SystmOne)
- Triage and Care Navigation
- Use agreed protocols and clinical templates to gather key information from patients to determine the nature and urgency of their request.
- Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111)
- Escalate any concerns or red flag symptoms to the duty clinician or senior staff.
- Support appointment management to prioritise urgent care needs while ensuring access for routine issues.
- Maintain up-to-date knowledge of available services and referral pathways to support care navigation.
Person Specification
Personal Attributes
Essential
- Proactive and solution-focused approach to work.
- Understanding the need for professional confidentiality.
- Resilient under pressure with the ability to adapt to changing priorities.
- Commitment to providing high-quality support to patients and colleagues.
- Commitment to own professional development.
Qualifications
Essential
- GCSE grades A-C or equivalent
Desirable
- A Levels
Experience
Essential
- Previous experience in a reception, customer service, or administrative role.
- Strong interpersonal and communication skills.
- Ability to stay calm and professional under pressure.
- Basic understanding of clinical urgency and patient confidentiality.
- Competence in using IT systems and software (e.g., Outlook, clinical systems).
- Team player with a proactive and flexible attitude.
Desirable
- Experience in a healthcare setting, particularly in general practice.
- Familiarity with SystmOne
- Basic triage training or experience in care navigation.
- Knowledge of GDPR and data protection policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Apples Medical Centre
Address
East Mill Lane
Sherborne
Dorset
DT9 3DG
United Kingdom
Employer's website
https://www.sherborneapples.co.uk/ (Opens in a new tab)