About this role
Job summary
We are looking for a Front of House Reception Administrator (6 months Fixed term Contract) to work within the Front of House team who is professional, well-organised and can provide high quality administrative support.
Main duties of the job
As part of the Front of House team, you will be the first contact and be committed to ensuring all patients, staff and visitors continually receive a friendly welcome as well as professional and polite assistance. You will also have responsibility for providing high quality administrative.
About us
St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.
We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.
We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.
Job description
Job responsibilities
- Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
- Arrange appointments for in-patient and outpatient examinations, liaising with clinicians, patients and other members of the Imaging team as appropriate.
- Ensure all Request Forms and clinical documents are scanned into the RIS
- Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date.
- Co-ordinate requests for specialised examinations with the availability of radiologists and other service providers.
- To maintain cash floats and raise invoices according to the Hospital policy
Person Specification
Experience
Essential
- Literate and numerate with a good level of education to GCSE-level (or equivalent) standard
- Proven office and customer service experience in previous employment
- Previous experience in a customer service role
- Desirable previous experience in a clinical setting
- IT literate to include windows, Microsoft Word, Excel and Access
- Able to work within a team
- Ability to process data and amend computerised records
- Good organisational skills and able to work to tight deadlines
- Ability to work in a busy environment and under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Hospital of St John and St Elizabeth
Address
60 Grove End Road
St John’s Wood
London
NW8 9NH
United Kingdom
Employer's website
https://www.hje.org.uk/ (Opens in a new tab)