About this role
Job summary
Job Title: Quality Lead
Hours per week: 27 hours per week
Location: Any My Health Site (or remote with agreement)
Accountable to: Practice Business Manager (PBM)
Job purpose: To play a key role in co-ordinating and supporting the activities of the organisation by providing full administrative support to the PBM and the Practice in general. To support and maintain high standards of quality, safety and patient care across the practice. The Quality Lead is responsible for monitoring clinical quality indicators, supporting audits, ensuring policies and procedures are followed, identifying areas for improvement, and working collaboratively with the practice team to promote continuous improvement and compliance with CQC and NHS requirements.
Main duties of the job
The Quality Lead is responsible for ensuring CQC and legislative compliance through regular audits, accurate records, staff training and action plans, while monitoring safeguarding, incidents, complaints, risk assessments, recruitment and health and safety. The role oversees patient feedback and concerns, ensuring these are investigated and managed appropriately in line with practice policies and NHS guidance, while supporting the Patient Services Team and Patient Participation Group. Responsibilities also include producing monthly performance reports, monitoring significant events and data breaches, identifying trends and recommending improvements.
The Quality Lead supports and leads quality improvement projects, new initiatives and effective communication across the practice, while providing administrative support to the Practice Business Manager and Senior Management Team. Additional duties include coordinating meetings and training events, maintaining accurate complaints records, completing the annual KO41b complaints return, and promoting health and safety, infection prevention and safe working practices throughout the practice.
About us
MyHealth is a large, semi-rural, dispensing practice caring for almost 18,500 patients. There are four practice premises across the area that cover three Local Authorities (CYC, NYCC and ERYC). MyHealth provide primary care services from each of the four sites, in line with GMS contractual requirements.
We have a large multi-disciplinary team that includes GPs, Nurses, Pharmacists administrative support staff.
Job description
Job responsibilities
Brief outline of duties
Compliance
- Ensure CQC and legislative compliance through audits, policies, records, staff training and action plans.
- Monitor safeguarding, incidents, complaints, risk assessments, recruitment and health and safety.
- Support continuous improvement and CQC inspection readiness.
Patient Experience
- Manage patient feedback, concerns and complaints in line with practice policies and NHS guidance.
- Investigate concerns, maintain accurate records and promote openness and duty of candour.
- Support the Patient Services Team and Patient Participation Group (PPG).
Reporting
- Produce monthly performance reports, identify trends and recommend improvements.
- Monitor significant events, complaints and data breaches, ensuring appropriate action is taken.
Projects and Quality Improvement
- Lead and support quality improvement projects based on data, evidence and patient needs.
- Support new initiatives, staff engagement and practice-wide communication.
General Responsibilities
- Support the Practice Business Manager, Partnership and Senior Management Team.
- Coordinate meetings, prepare documentation, maintain records and support staff training events.
- Maintain accurate complaints logs and complete the annual KO41b complaints return.
(This list is not exhaustive)
Person Specification
Skills
Essential
- Ability to conduct audits and identify areas for improvement
- Understanding of data protection and confidentiality
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow and set policy and procedure
Qualifications
Essential
- Educated to Degree Level standard or higher
- Experience in health and social care compliance
- Leadership experience
Experience
Essential
- Experience of working in a healthcare environment
- Experience of working to tight deadlines
- Experience of working autonomously
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
MyHealth
Address
Southfields Road
Strensall
York
North Yorkshire
YO32 5UA
United Kingdom
Employer's website
https://myhealthgroup.co.uk/ (Opens in a new tab)