About this role
Job summary
An exciting opportunity has arisen for a Receptionist/Meet & Greet to work within the Newington Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As Meet & Greet/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a range of reception and administrative duties to support the effective delivery of the service. This will include providing front-line telephone support, dealing with enquiries from service users, carers and professionals, monitoring room utilisation and supporting room booking processes where required. The post holder will coordinate and collate Friends and Family Test responses, engage with service users to obtain feedback on their experience of the service, process incoming correspondence, maintain accurate records and support the wider administrative functions of the team.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP's, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Qualifications
Essential
- NVQ Level II in Business Administrationor equivalent or working towards
- GCSE English or equivalent
Desirable
- RSA II Typing
Knowledge and Experience
Essential
- Evidence of experience of working in an administrator/receptionist role
- Evidence of experience in a customer focussed health environment
- Relevant experience within a healthcare setting
Desirable
- Evidence of experience of working in a community mental health environment
- Customer service experience
Competencies
Essential
- Excellent written and verbal communication skills
- Ability to work under pressure
- Evidence of ability to work using own initiative
- Evidence of collaborative work within a multi-disciplinary team setting
Skills
Essential
- Up-to-date working knowledge of all Microsoft packages
- Experience of dealing with a range of disciplines and agencies
Desirable
- Working knowledge of RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Maple Leaf Centre
Maple Leaf Drive
Solihull
B37 7JB
United Kingdom
Employer's website
https://www.bsmhft.nhs.uk/ (Opens in a new tab)