About this role
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations.
The role requires a proactive, customer-focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption. Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community-minded manner at all times.
Summary of benefits:
Pension - 5% contributory pension matched by usEmployee Rewards scheme (retailer discounts)Free local bus travel & significantly reduced rail travel for you & family membersEmployee Life Cover24/7 Employee Assistance Programme Summary of role & main responsibilities
Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking ManagerChampion behavioural safety, challenging at-risk behaviours and promoting positive safety conversationsMonitor vehicle compliance with car park rules, permits, and parking guidelinesMonitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issuesCarry out vehicle counts and daily patrolsComplete incident reporting and follow correct procedures accurately and on timeBuild positive relationships with local residents and community stakeholdersDeliver outstanding customer service and act as a professional point of contact for colleagues and customersCommunicate operational issues, road incidents, closures, and service disruptions to the Operations Team Skills & experience
Essential:
Customer Service backgroundA flexible approach to working hours as we are a 24/7 businessAbility to use IT such as laptop/phone/MS office Desirable:
Parking experienceConflict Management Qualifications & knowledge
Essential:
Driving Licence Desirable:
• IOSH Working Safely
• Banks Person Trained ( we can provide training)
• PCV licence holder
• Influencer Training
• First Aid
• CITB or CCNSG
• L3 Health & Safety Supervisor
• Knowledge of the transport sector
Please note - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information