About this role
Position Description
The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.
Texas Tech Health El Paso (TTEP) is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas.
Additionally, this position is not eligible for remote or hybrid opportunities. All work is required to be performed onsite at TTEP.
Major/Essential Functions
- Provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions through interaction with the customer by phone or in person.
- Responsible for completing end-user ticket requests by using the TTUHSC El Paso ticketing system.
- Serves as liaison between helpdesk and other IT areas by engaging the next level of support personnel when applicable.
- Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripheral devices.
- Demonstrate moderate knowledge of PC hardware components and their configuration.
- Provide technical support for Windows 10 and 11 operating systems and macOS, including driver installation and compatibility troubleshooting.
- Support and maintain peripheral devices, including printers, scanners, and external storage devices.
- Maintain moderate proficiency in commonly used software applications, including antivirus programs, email clients, Microsoft Office Suite, and Adobe products.
- Follow technical instructions accurately and complete tasks with minimal supervision.
- Perform effectively under pressure and meet tight deadlines.
- Communicate complex technical concepts clearly and effectively to staff and non-technical users, both verbally and in writing.
- Manage workload efficiently and adjust priorities to meet shifting demands and organizational goals.
- Remain current with all licensure, certifications, and mandatory compliance and training requirements for this position.
- Adhere to all policies, procedures, and practices (Regents Rules, TTUS, HSECEP OPs, etc.).
- Personally, and consistently, demonstrate, display, and act in accordance with Texas Tech Health El Paso's Values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serve as a Value's leader while actively promoting and encouraging staff across the institution.
- Perform all other duties as assigned.
Required Qualifications
- Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years
For HSC Only: Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed. For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
Preferred Qualifications
- Apple Certified, Dell Certified, CompTIA A+
- Preferred Texas Driver's License
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.