About this role
Job description
The OnBase Business Application Analyst is responsible for the design, configuration, support, and optimization of the
OnBase enterprise content management (ECM) system. This role serves as a liaison between IT and business units, ensuring that OnBase solutions align with organizational workflows and compliance standards. Analysts play a key role in enhancing document management, workflow automation, and system integration to improve operational efficiency.
Key Responsibilities
- Deploy, configure, and maintain OnBase Solutions (Processor Models, Workflow, Unity)
- Analyze business processes and pursue application improvements
- Troubleshoot and resolve system issues and user-reported problems.
- Collaborate with peers and infrastructure teams to optimize workflows.
- Maintain security protocols and compliance standards under our application umbrella
- Document processes and provide technical support for application systems.
- Analyze and improve delivery performance
using relevant tools and metrics.
- Maintains on-call availability to respond to application inquiries; must be flexible and available with the scheduling.
Key Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- 5+ years of experience with OnBase administration and development.
- Proficiency in SQL, scripting, and understanding of databases
- Monitoring Dynatrace, Splunk, and Moogsoft skills
- Tickets/Projects ServiceNow, Clarity experience
- Ability to troubleshoot technical issues and work collaboratively with cross-functional teams.
- Excellent communication and problem-solving skills.