About this role
Overview
The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel
Job Description
In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:
⦁ Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
⦁ Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
⦁ Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
⦁ Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
⦁ Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
⦁ Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer
Your contribution to the team
⦁ Knowledge of ERP systems and integration techniques, along with sector focus
⦁ The ability to handle end to end ERP package customization and implementation
⦁ A knack for translating complex requirements into actionable development tasks.
⦁ A passion for design and hands-on coding experience
⦁ A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders
Required Skill and Experience
Program & Project Management
- Lead end-to-end SAP BRIM implementation, rollout, migration, and support engagements.
- Manage project scope, timelines, budgets, risks, and dependencies.
- Drive project governance, steering committee meetings, and executive status reporting.
- Ensure alignment between business objectives and BRIM solution design.
- Coordinate onsite and offshore teams across multiple workstreams.
SAP BRIM Delivery Leadership
- Provide oversight of SAP BRIM components including:
o Convergent Charging (CC) o Convergent Mediation (CM) o SOM o CI/FICA o CRM/S4HANA integrations
- Review solution designs and ensure adherence to BRIM best practices.
- Facilitate design workshops and business requirement discussions.
- Support architecture and integration decisions impacting CC and CM.
Stakeholder & Client Management
- Serve as the primary customer-facing delivery lead.
- Build relationships with client executives, business users, and IT leadership.
- Manage expectations, escalations, and critical decision-making forums.
- Drive issue resolution and risk mitigation across all stakeholders.
Delivery Governance
- Monitor project KPIs, milestones, resource utilization, and SLA compliance.
- Ensure quality assurance, testing readiness, cutover planning, and hypercare support.
- Manage change requests, project financials, and resource planning.
- Establish continuous improvement initiatives for BRIM operations.
Preferred Skill and Experience:
o Experience in Utilities, Subscription Business, or Energy sectors.
o Knowledge of SAP CI/FICA, SOM, CRM, and S/4HANA integrations.
o Familiarity with Agile and Hybrid delivery models.
o Exposure to SAP BTP and SAP Datasphere integration environments.
o Experience with managed services and AMS engagements.
Leadership Competencies o Executive stakeholder management o Strategic planning and decision making o Risk and dependency management o Negotiation and conflict resolution o Team mentoring and leadership o Strong ownership and accountability
Additional Required Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Additional Details
Estimated annual compensation range for this role will be as follows:
In CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA : $73,000 to $102,200
In Washington, DC :66,500 to $100,300
EEO/About Us
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.