About this role
The Finance Tech Team is evolving to support substantial business growth with ambitious plans. As part of ASOS Tech, we are key business partners for Finance and now expanding into Supply Chain capabilities to enable end-to-end operational excellence.
Our mission is to ensure disciplined evolution, data integrity, process efficiency and control across our financial and supply chain applications, while delivering an excellent service to our wide customer base.
We continuously support business change, explore innovative solutions to Finance and Supply Chain requirements, and restlessly identify improvements to existing controls, systems and processes to maximise potential and benefit
The Role
As Dynamics Support Manager, you will be responsible for the live service health, change control and audit readiness of ASOS's Finance Technology estate, with Microsoft Dynamics 365 Finance & Operations as the primary platform. The team is also accountable for support across the wider portfolio of Finance systems, including SAP Concur (expenses) and other ancillary Finance applications, though ticket volumes outside Dynamics are typically low and light-touch.
You will ensure the estate is reliable, secure, well-controlled and continuously improving, providing clear leadership across L1/L2 support, release management and vendor partnerships.
You will lead a blended team of ASOS perm staff and 3rd party offshore partners, operating a 24/7 support model that triages, resolves and escalates incidents in line with agreed SLAs. You will own the release cadence and change control process for Dynamics changes, ensuring deployments are predictable, well-governed and audit-evidenced.
You will play a central role in audit readiness, ITGC compliance and risk management, ensuring our Finance systems meet internal control standards and are operated with a strong security and resilience mindset.
Key Responsibilities
Service Operations & 24/7 Support Leadership
Own the end to end support service across the Finance Technology estate, with D365 F&O as the core platform and lighter touch coverage of other Finance systems such as SAP ConcurLead L1 triage and L2 resolution, with clear escalation paths to L3 engineering and vendor supportOperate a 24/7 support model across internal staff and third party offshore teams in multiple time zones, with consistent quality, coverage, and SLA performanceBe accountable for production service performance, including availability, resilience, recoverability, and incident responseLead incident and problem management, ensuring root causes are addressed and improvements tracked through to closureMaintain operational readiness for peak trading, financial close, and audit periodsChange Control & Release Management
Own the release cadence and change control process for all D365 F&O changes, ensuring deployments are predictable, well tested, and properly governedChair change advisory activity for Dynamics, balancing delivery momentum with platform stability and riskPlan and deliver patching, upgrades, and vendor releases safely, with appropriate testing, rollback plans, and stakeholder communicationMaintain consistent ways of working, planning discipline, and release governance across in house and offshore teamsEnsure every change is traceable end to end, covering request, approval, test evidence, deployment, and post implementation reviewAudit, Risk & ITGC Compliance
Be accountable for ITGC compliance across the Dynamics estate, including access management, change management, computer operations, and segregation of dutiesDrive continuous improvement of IT controls and the quality of evidence available for internal and external auditPartner with Internal Audit, Risk, Security, and Finance to maintain robust controls, resilience, and secure operationsBuild audit readiness into ways of working rather than treating it as a last minute activity, owning evidence cadence, control testing, and remediationManage technology risks within the Dynamics support remit and embed a strong controls mindset across the teamPeople Leadership
Line manage a blended team of internal support specialists and third party offshore partners operating across multiple time zonesSet clear expectations, provide regular feedback, and invest in development and career growth for in house colleaguesManage offshore partner performance against agreed scope, SLAs, and quality standardsOversee recruitment, onboarding, performance management, and retention within the support teamBuild an inclusive, accountable, and service focused team cultureVendor & Commercial Management
Manage the offshore support partner relationship, including contracts, scope, performance, and renewalsMaintain a strong understanding of Microsoft Dynamics roadmaps and influence outcomes in line with the Finance Technology strategyImprove cost transparency and measurable service outcomes across the support functionStakeholder Management
Build constructive relationships with Finance, Technology, and the wider business, continuously managing stakeholder expectations on service performance, change delivery, and riskTranslate technical issues into clear business impact, options, and recommendationsCommunicate progress, risks, and incidents clearly and proportionatelyContinuous Improvement
Identify and deliver improvements to support tooling, automation, knowledge management, and runbooks to reduce ticket volume and time to resolveUse service data and trends to prioritise improvement work and demonstrate impactPromote a culture of learning from incidents and sharing knowledge across the teamWe believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 2 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
Experience & Expertise
Proven experience leading Microsoft Dynamics 365 F&O support teams, including blended onshore and offshore models. D365 F&O is the primary skillset and platform focus for this roleStrong working knowledge of ITIL service management disciplines, including incident, problem, change, and release managementExperience owning ITGC compliance and partnering with internal or external auditors on change management, access, and operations controlsExperience operating a 24/7 support model with clear SLA, escalation, and on call frameworksFamiliarity with adjacent Finance systems such as SAP Concur or comparable expense and AP platforms, sufficient to oversee support coverage rather than perform deep technical workWorking knowledge of D365 F&O ALM, Azure DevOps, and the wider Microsoft Azure ecosystem (Data Factory, Logic Apps, SSRS, SSIS, Power BI) is desirableLeadership & Collaboration
Strong people leadership across mixed internal and third party teamsConfident communicator with senior Finance and Technology stakeholdersExperience managing third party offshore vendors against contracted scope, performance, and qualityComfortable acting as an escalation point for complex support and operational issuesOperational Excellence & Controls
Deep understanding of service operations, incident management, and resilienceStrong security and controls mindset, comfortable working closely with Audit and Risk teamsExperience embedding governance and change control without slowing deliveryCalm under pressure, with a strong sense of ownership during incidents and audit windows Benefits’
Employee discount (hello ASOS discount!)Employee sample sales25 days paid annual leave + an extra celebration day for a special momentDiscretionary bonus schemePrivate medical care schemeFlexible benefits allowance - which you can choose to take as extra cash, or use towards other benefitsOpportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role