About this role
Technical Dress Rehearsal (TDR) Field Technician
Position Overview
TEKsystems is seeking a Technical Dress Rehearsal (TDR) Field Technician to support a large-scale Epic electronic health record implementation. This role is responsible for validating workstations, peripherals, printers, scanners, and other endpoint devices to ensure all systems are functioning properly and ready for go-live. The ideal candidate has strong desktop support experience, excellent customer service skills, and the ability to follow detailed testing procedures in a healthcare environment.
Key Responsibilities
- Perform Technical Dress Rehearsal (TDR) testing on workstations, laptops, printers, scanners, and other endpoint devices.
- Execute testing scripts and validation procedures to confirm device functionality and operational readiness.
- Document testing results, device status, and any identified technical issues.
- Troubleshoot basic hardware and software problems and escalate issues through appropriate support channels.
- Assist with device validation and workflow testing to support a successful go-live event.
- Maintain accurate project documentation and provide daily status updates.
- Collaborate with technical teams, project leadership, and onsite staff to ensure project objectives are met.
- Follow established project schedules, site requirements, and quality standards.
Required Qualifications
- Experience providing desktop support, technical support, or field technician services.
- Strong troubleshooting and problem-solving abilities.
- Customer service-oriented with excellent communication skills.
- Ability to follow detailed procedures and accurately document results.
- Experience working in healthcare environments is a plus.
- Reliable transportation is required.
- Must be able to commit to the full project duration, including work during holiday periods.
Preferred Skills
- Desktop Support
- Endpoint Device Support
- Hardware and Peripheral Troubleshooting
- Healthcare IT Experience
- Customer Service
- Documentation and Reporting
Experience Level - Intermediate
#EastPriority
Job Type & LocationThis is a Contract position based out of Knoxville, TN.
Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 5, 2026.
Workplace TypeThis is a fully onsite position in Knoxville,TN.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.