About this role
6-month fixed-term contract
Current office location: Marlow, UK
Hybrid with future full remote possibility.
At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.
We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.
This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks.
Your responsibilities
- Carry out accurate data entry and maintain complete, up-to-date records across different systems
- Support ecommerce transaction reconciliation, checking information and identifying discrepancies
- Review records for missing information or exceptions and follow up as needed
- Contact consumers to obtain missing information or documentation
- Coordinate with service teams to help resolve cases and keep them moving
- Support with basic consumer enquiries and tickets during peak periods
- Help identify recurring issues and opportunities to improve our processes
What you'll bring
- Strong data entry skills and attention to detail
- A structured, process-focused approach
- Flexibility to switch between tasks and priorities
- Ability to learn new systems and processes quickly
- A self-starter who can work independently
- Confidence working with data and multiple systems
- Practical problem-solving skills
- Good written and verbal communication skills
What we offer
- The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA
- A supportive and collaborative team, with opportunities to work with international stakeholders across the business
- Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.
- Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain #LI-NB1