About this role
At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.
How you will contribute to SLM's vision
We're on the lookout for a dynamic Operations Driver Success Specialist to strengthen our Operations teams in the Athens Area. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment. As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.
What you will be doing
Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc)Assist in the warehouse traffic management plan and execution Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performanceObserve, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)
Requirements
Your Skills & Experience
Experience
Bachelor's degree in Business Administration or a related fieldExperience in a fast-paced working environmentFamiliarity with business software applications (e.g. Google Suite)Previous experience in Logistics or Operations is considered a strong plusSkills
Excellent communication skills High bar for accuracy and detailSense of ownership and autonomyStrong multitasking and time-management skillsTeamworkAbove all, a genuine passion for delivering unparalleled experiences to our customersBenefits
What's it like to work at Skroutz Last Mile
Competitive full-time salaryWorking with top-notch and fun peopleCareer Development OpportunitiesCulture of unityPrivate Medical PlanAccess to vast technological featuresExtra paid time offOpportunities to grow with usFree Skroutz Plus subscriptionOur Values
Maintain a user-centric approach and a desire to amazeOwn itBe results drivenSee cars, not horsesSet big goals, take small steps and act nowEmbrace humility, honesty and helpfulness and assume good intentionsHave fun