About this role
At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.
How you will contribute to SLM's vision
We are looking for a Customer Care Agent.
You will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
As a Customer Care Agent you are genuinely excited to help customers. You’re patient, empathetic, and passionately communicative. You love to talk. Problem-solving skills also come naturally. Finally, you are confident at troubleshooting and investigating if you don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What you will be doing
Manage large amounts of incoming calls and tickets Identify and assess customers needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits Follow communication procedures, guidelines and policies Spare no effort to exceed customers needs Requirements
Your Skills & Experience
Experience
Proven customer support experience or experience as a Customer Care Agent Track record of over-achieving quota Familiarity with CRM systems and practices BSc in Communication or relevant field is considered a plus Skills
Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively We would appreciate if you are
Ambitious and positive Tech-savvy Goal-oriented Teamwork lover Creative thinker Benefits
What's it like to work at Skroutz Last Mile
Competitive full-time salary Working with top-notch and fun people Career Development Opportunities Culture of unity Private Medical Plan Access to vast technological features Extra paid time off Opportunities to grow with us Free Skroutz Plus subscription Our Values
Maintain a user-centric approach and a desire to amaze Own it Be results driven See cars, not horses Set big goals, take small steps and act now Embrace humility, honesty and helpfulness and assume good intentions Have fun Disclaimer:
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