About this role
We’re looking for reliable, tech-savvy Tech Agents to provide live technical support for virtual events. Tech Agents help ensure events run smoothly by monitoring event platforms, assisting participants, troubleshooting issues, and communicating with internal teams in real time. This role is ideal for someone who enjoys live event production, technology, and fast-paced problem-solving.
Responsibilities
As a Tech Agent, you will: Monitor live virtual events from start to finish Provide technical support to clients, presenters, interpreters, and attendees Troubleshoot audio, video, connectivity, and platform-related issues Monitor event quality and proactively catch issues before they impact the event Communicate clearly and professionally with internal production teams Escalate technical issues as needed while keeping stakeholders informed Ensure interpreters and other participants are connected and working properly Keep detailed notes on issues and actions taken during the event Stay attentive and available for the full duration of assigned events Platforms You’ll Support Experience with one or more is preferred: Zoom Microsoft Teams BrandLive Webex Google Meet Other virtual event platforms
Qualifications You have
Strong technical troubleshooting skills Excellent written and verbal communication Ability to stay calm under pressure Strong attention to detail Excellent customer service skills Ability to multitask while monitoring live events Reliable high-speed internet A quiet, professional workspace Flexibility to work evenings, weekends, or varied shifts based on event needs Preferred Experience Virtual event production Technical support or help desk AV or live streaming Webinar moderation Remote customer support Experience with interpreters or accessibility services (plus) Schedule Freelance/contract role with flexible scheduling based on event demand. Assignments may range from 1-hour webinars to full-day conferences and may occur during business hours, evenings, or weekends.