About this role
We’re looking for a proactive Customer Support Specialist (English-speaking) to join our fully remote team supporting the APAC market. You’ll give hands-on support to our customers, handling refunds, subscriptions and ticket management, and make sure every parent and student you help has a smooth, positive experience.
We want someone who is smart, adapts quickly, works well in a team and could grow into a Team Lead.
- What You’ll Do As a Customer Support Specialist, you’ll be the first point of contact for our students and their parents across the APAC region.
- Your support should be clear, friendly and efficient, and reflect Kodland’s values.
- Respond to customer inquiries from parents and students by phone, email, and chat, promptly and professionally.
- Handle requests about billing, subscriptions, refunds and general course information.
- Log and manage support tickets accurately in CRM systems and internal tools.
- Troubleshoot issues and escalate complex cases to the right teams when needed.
- Keep a helpful, solution-focused tone in every message.
- Spot recurring issues and share insights with the team to improve processes and the customer experience.
- Support teammates, share best practices and help onboard new colleagues as the team grows.
What We Offer Compensation
- $900 USD per month (fixed base salary).
- 100% remote work.
- A collaborative, supportive international team.
- Ongoing learning and training.
- The chance to help shape the future of tech education for kids around the world.
Additional Info All qualified applicants will need to complete an assessment task (about 2 hours).