About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Here's what you'll do during a typical day
ESSENTIAL FUNCTIONS
- Supervise the daily operation of the pools, beach, and other recreation areas, ensuring safe, efficient service in line with hotel standards.
- Coordinate staffing, shift coverage, work assignments and breaks to meet operational needs and guest demand.
- Monitor guest service, cleanliness, facility presentation and equipment readiness through regular inspections.
- Monitor compliance with safety procedures, pool and beach rules, and the hotel’s emergency response plans.
- Coordinate with lifeguards to confirm appropriate coverage, rescue equipment readiness and reporting of changing pool or beach conditions.
- Conduct team briefings, provide coaching and support training, performance feedback and team development.
- Respond to guest requests and complaints, resolve concerns within the role’s authority and escalate issues when required.
- Report maintenance defects, follow up on corrective action and restrict access to unsafe facilities or equipment.
- Monitor supplies, activity materials and equipment inventories, and coordinate replenishment with the Kids Club & Recreation Manager.
- Maintain accurate inspection checklists, attendance records, incident reports and shift handovers.
- Coordinate with other hotel departments to support guest requests, special events and smooth recreation operations.
SUPPORTIVE FUNCTIONS
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.
What It Takes to Make the Stay
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Knowledge of hotel recreation operations, including pool, beach, recreational activities and facility readiness.
- Knowledge of pool and beach safety, child safeguarding, hygiene standards, incident reporting and emergency response procedures and ability to enforce rules.
- Understanding of luxury hospitality standards and the ability to deliver attentive, personalised guest service. Familiarity with Forbes service standards preferred.
- Ability to supervise a multicultural team, coordinate shift coverage, delegate responsibilities, coach team members and monitor performance.
- Ability to communicate clearly in English, both verbally and in writing; additional languages are an advantage.
- Ability to maintain accurate operational records, prepare reports and use Microsoft Office and relevant hotel systems.
- Ability to stay outdoor long hours.