About this role
- Commerce Graduate with at least 2+ years of experience (Industry+ BPO)
- Prior experience of 1.5 + years in AP helpdesk process
- Excellent verbal and written communication & business writing skills is a must
- Fundamental knowledge of end to end P2P cycle must be strong
- Experience in working on helpdesk ticketing tools e.g. salesforce. JIRA
- Well versed in client management
- Knowledge of daily, weekly & monthly reporting should be strong
- Good analytical and comprehension skills
Good Computer navigation and advanced excel skills
- Handle vendor queries through emails and calls
- Research transaction in order to resolve issues with ordered and received goods or services, invoice non-payments, remittance advices or any other P2P queries
- Follow up daily with suppliers to ensure timely invoice submission
- Maintaining excellent communication with all the business stakeholders
- Monitor query log aging and support / respond queries
- Perform quality check for responded queries as per the established QC process
- Ensure adherence to Company Policies and Procedures
Ensure that the assigned targets in accordance with the SLA and Internal standards are met
- Well versed in client management
- Good analytical and comprehension skills