Healthcare Account Executive II @ Florida Blue

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

The Account Executive II is responsible for managing and directing the front line relationship with clients including, but not limited to, key decision makers – HR leadership, distributors (brokers), and C-level- partners, and internal staff delivering the total healthcare benefit solution. Incumbent are responsible for managing the strategic partnership with high revenue/key clients and all vendors/consultants involved, performing analysis and assessment of the benefit plan, recommending strategies and solutions, ensuring superior service levels and plan effectiveness, overall retention of the business, and upsell WebTPA products – where appropriate.

The Account Executive II will also be responsible for managing and developing the internal dedicated team members (in part or in whole within a pod environment) that are assigned to support their key client or block of clients. This position manages key clients (5,000+ employees) with high impact/revenue/profitability

What Will You Be Doing

• Key Client Management and Strategy:

-Manage a small block of clients with at least one jumbo/key client assignment (5,000+ employees) and for retaining revenue/profitability of their block of clients.

• Key Client Support:

-Build and maintain a strong understanding of product/service delivery systems and infrastructure adequate to identify and address problems and issues, including information requests, expeditiously

-Respond to client inquiries within 24 hours, acknowledging and building expectations for resolution

-Deliver on commitments

-Create and maintain a proactive communication strategy with clients, related distributors, business partners, and consultants adequate to identify and address problems and issues expeditiously.

• Develop and maintain familiarity with WebTPA reporting and analysis tools adequate to report plan performance metrics to brokers, consultants, and clients. Deliver complex reporting including utilization metrics, plan operating metrics to clients and make recommendations to plan leadership.
• Supervisory Responsibilities: Assist leadership team in guiding, developing and mentoring Account Managers and Account Management Associates. Will also be responsible for directly managing/supervising a team of Associates including those who directly or indirectly work with their block of business.
• Work as a responsible team member supporting projects relating to problem resolution, research, implementations, enrollments, and renewals.
• Assure delivery of fully executed client contracts including but not limited to ASA, Plan document, Compliance, Network, PBM, BAA, etc.

-Build and maintain effective feedback infrastructure to gather critical intelligence on client satisfaction from all sources related to the client's total product/service delivery system, including brokers, consultants, vendors, partners, stop loss carriers, etc., to assure maximum opportunity to retain the business and related revenues.

-Analyze and evaluate client's plan performance and seek out opportunities to upsell/cross sell WebTPA products and services, or revenue producing partner products and services, while improving the overall service experience to clients and their members.

-Develop and maintain a thorough understanding of client’s objectives for their plan; discuss key performance indicators, analyze issues, and recommend/model changes necessary to achieve those objectives.

-Evaluate client needs and lead cross functional teams to design, plan, configure, and implement products and services on a timely basis - Renewals, New Client implementation.

-Oversee team members who are directly servicing the client and set priorities and deliverables for the team in relation to mutually agreed upon client-specific objectives and priorities. Responsible for mentoring and helping team members learn and develop broader industry knowledge and help outline career development opportunities.

-Schedule and lead client/delivery team meetings; developing and communicating progress against client's plan management strategy; gathering required data, research, and supporting analysis, and handouts/documents to guide the discussion.

-Review and assess clients benefit plans broadly considering key factors - industry, locations, required product/service mix and compliance factors.

-Communicate and ensure client compliance with federally and state mandated requirements.

Qualifications

• 7+ years related work experience.
• Experience in the health insurance or benefits administration industry working directly with clients and distribution networks in a healthcare benefits related environment
• 2+ years direct supervisory/management experience
• Related Bachelor's degree in Business, Communications, Healthcare, or related field. Additional experience may be considered in leu.
• Detailed knowledge of Healthcare Reform.
• Extensive experience and demonstrated proficiency in all MS Office applications including Word, Excel, Access and PowerPoint.
• Strong verbal and written communication skills. Writing samples may be requested as proof.
• Comfortable working and communicating across operational areas within the organization.
• Can appropriately handle confidential and sensitive information.
• Ability to present to clients and executives in a confident manner.
• Managing the message to the intended audience consistent with business objectives
• Negotiating skills.
• Superior client service attitude coupled with excessive energy and enthusiasm.
• Strong desire to succeed in conjunction with a highly developed work ethic.
• Extremely driven with the ability to self-manage.
• High attention to details; particularly those driving benefit plan performance.
• Ability to work independently/autonomously and proactively as well as collaboratively as a member of a team.
• Analysis - ability to identify problems/issues and propose high-performing solutions.
• Ability to segment and prioritize workload based on time sensitivities and critical success factors.
• Well-developed project management skills.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Physical/Environmental Activities

Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.