About this role
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Join a team at the forefront of regulatory programs and transformation, where you’ll help drive effective execution, strengthen ongoing monitoring, and support initiatives that enhance a strong risk and control environment. This role offers the opportunity to collaborate across teams, provide meaningful insights, and contribute to programs that support sustainable business practices and regulatory commitments.
As an Associate on the Regulatory Program and Transformation Monitoring Team, you will support the development, execution, and ongoing management of regulatory monitoring solutions. You will help produce oversight reporting, identify and escalate observations, coordinate follow-up activities, and support enhancements to processes, controls, reporting, and governance.
In addition to monitoring responsibilities, you will support regulatory programs and projects across the broader team. You will apply foundational project-management disciplines to help organize work, track deliverables, coordinate stakeholders, identify risks and dependencies, and communicate progress. The role is well suited for someone who has basic project-management experience, demonstrates strong organizational and follow-through skills, and is interested in developing the capabilities necessary to independently manage projects or workstreams over time.
Job Responsibilities
Regulatory Monitoring and Oversight
- Support regulatory monitoring activities by developing an understanding of the processes, procedures, controls, and technology established to meet regulatory requirements.
- Partner with monitoring owners and key stakeholders to design, develop, and maintain dashboards, reports, controls, and other monitoring solutions intended to identify potential breaks or weaknesses in regulatory frameworks.
- Analyze data and business processes to identify trends, themes, challenges, and opportunities for improvement, and communicate observations in a clear and compelling manner.
- Produce accurate and timely reporting that enables senior management and control partners to oversee the health and effectiveness of regulatory operating models.
- Identify and escalate monitoring observations, coordinate follow-up activities, and track items through resolution.
- Support or execute remediation and corrective-action activities, as needed.
- Participate in monitoring lifecycle activities and governance checkpoints, applying process-improvement, organizational-design, change-management, communication, and training strategies where appropriate.
- Draft and maintain procedures, job aids, process documentation, and training materials that support team-owned monitoring activities.
- Organize and maintain the roadmap of monitoring needs, adapting to changing priorities and emerging regulatory or business requirements.
- Support records-management responsibilities and serve as an alternate for designated records-management activities.
Regulatory Project Support
- Support regulatory programs, projects, and workstreams based on team priorities and evolving business needs.
- Develop and maintain project plans, milestone schedules, trackers, action logs, decision logs, and other project-management materials.
- Coordinate project meetings, prepare agendas and supporting materials, document key decisions and action items, and follow up with stakeholders to help ensure commitments are completed.
- Monitor project milestones, deliverables, dependencies, risks, issues, and outstanding decisions, escalating concerns in a timely and appropriate manner.
- Prepare clear, concise project updates and status reporting for project teams, stakeholders, and senior management.
- Coordinate across business, functional, and control partners to gather information, resolve open items, and maintain progress against agreed-upon objectives.
- Apply established project-management methodologies, governance practices, and tools while developing an understanding of the approaches that are most effective for the team.
- Demonstrate strong ownership, organization, judgment, attention to detail, and follow-through in managing assigned activities.
- Take increasing ownership of project deliverables and workstreams, with the goal of independently managing projects or defined bodies of work as experience and capabilities develop.
- Embrace ambiguity, respond constructively to changing priorities, and help establish structure and clarity where processes or requirements are still evolving.
Required Qualifications, Capabilities, and Skills
- Three or more years of relevant experience in project management, regulatory programs, process improvement, controls, compliance, supervision, operations, data analytics, or a related field.
- Foundational knowledge of project-management disciplines, including project planning, milestone and action tracking, meeting coordination, status reporting, risk and issue identification, and stakeholder follow-up.
- Demonstrated ability to organize multiple priorities, maintain accurate project or monitoring documentation, and follow assignments through completion.
- Strong analytical and logical-thinking skills, with the ability to understand data, identify trends and themes, and evaluate complex business processes.
- Ability to communicate information clearly and concisely, both verbally and in writing, for audiences ranging from working teams to senior stakeholders.
- Strong attention to detail, sound judgment, intellectual curiosity, and a willingness to ask questions and learn.
- Ability to work collaboratively across business, functional, and control groups and build effective relationships with stakeholders.
- Ability to operate effectively in a dynamic environment, manage changing priorities, and bring structure to ambiguous assignments.
- Willingness to learn and apply the team’s project-management methodologies, governance practices, and tools.
- Proficiency with Microsoft Office, including Excel and PowerPoint, with the ability to learn additional project, reporting, data, and workflow tools as needed.
Preferred Qualifications, Capabilities, and Skills
- Bachelor’s degree or equivalent relevant experience.
- Experience in financial services, regulatory change, risk, controls, compliance, supervision, operations, or a related environment.
- Experience supporting projects or workstreams involving multiple business and functional stakeholders.
- Experience preparing dashboards, management reporting, procedures, process flows, presentations, or governance materials.
- Familiarity with wealth management, brokerage, banking, or related financial-services products and operating models.
- Interest in building deeper expertise in wealth management, regulatory programs, monitoring, and project management.