Payments Sales Practices Senior Associate @ JPMorgan Chase Corporate

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Make it easier for sales teams to move faster—with clear guardrails, stronger controls, and scalable ways of working. In this role, you’ll help deliver meaningful improvements across governance, processes, and sales tooling that directly impact the sales experience. You’ll build visibility through communications and reporting that help leaders make decisions and execute priorities. You’ll gain broad exposure by partnering with cross-functional stakeholders across the organization. Join a team where your organization, analysis, and collaboration help drive measurable outcomes.

As a Sales Practices Associate in Global Payments Sales, you will support initiatives across governance, controls, process improvement, artificial intelligence (AI), sales tooling, communications, training, and reporting. Partnering with stakeholders across Sales, business management, control management, and technology, you will help drive business priorities, strengthen processes and controls, and support the delivery of key Sales Practices programs. You will apply strong analytical, organizational, communication, and stakeholder management skills to manage multiple priorities in a fast-paced environment.

Job responsibilities

• Support Sales Practices initiatives across governance, controls, process improvement, sales enablement, and business transformation activities.
• Partner with key stakeholders to coordinate deliverables, track milestones, identify dependencies, and support implementation of business priorities.
• Assist in the evaluation and enhancement of processes, procedures, and controls to improve efficiency, consistency, and risk management.
• Maintain process documentation, operating procedures, governance materials, and related program artifacts.
• Support initiatives related to customer relationship management (CRM) enhancements, workflow tools, sales enablement technologies, and other business applications.
• Gather business requirements, coordinate user testing activities, document feedback, and support rollout activities.
• Develop and maintain communications, training materials, job aids, manager resources, presentations, and other support content.
• Translate policy, process, and program changes into clear and actionable communications tailored to different audiences.
• Produce recurring and ad hoc reporting to support oversight, governance, and management decision-making, including dashboards, metrics, and management insights.
• Analyze trends, identify opportunities and risks, and provide insights to support business objectives.
• Prepare presentations, status updates, governance materials, and briefing documents, and coordinate meetings, working sessions, action tracking, and follow-up activities across multiple initiatives, including change management and adoption activities associated with process enhancements, sales tooling, and strategic initiatives.

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience.
• Strong project coordination and organizational skills, with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Experience developing business communications, training materials, presentations, or reporting deliverables.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to synthesize information and present findings in a clear and concise manner.
• Strong stakeholder management and relationship-building skills.
• Proficiency in Microsoft Office applications, including PowerPoint and Excel.
• Proficiency in leveraging AI-enabled productivity tools to support research, content development, reporting, process documentation, data analysis, and workflow efficiency.
• Ability to work independently and collaboratively within a cross-functional environment.

Preferred qualifications, capabilities, and skills

• Experience supporting sales governance, controls, compliance, risk, conduct, or oversight-related programs.
• Experience with process improvement, operational excellence, or business transformation initiatives.
• Familiarity with CRM platforms, sales enablement tools, workflow technologies, AI-enabled business tools, or business process automation solutions.
• Experience developing reporting, dashboards, metrics, or management insights.
• Experience creating training content, communication strategies, or change management materials.
• Knowledge of financial services products, sales processes, or regulatory frameworks.