About this role
About Us
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description
The company may (in its absolute discretion) require you to perform duties which may fall outside of your job title and/or job description or to perform any other reasonable and lawful duties.
Responsibilities
Assist merchants and their developers with Integration and technical related queries
- Support our own internal teams with escalated queries
- Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements
- Manage Integration projects for Enterprise merchants – Being the main technical point of contact to advise on all Integration related queries throughout the integration process
- Create Integration documents detailing Enterprise Merchant integrations
- Join meetings with merchants and their developers when required - Troubleshooting and configuration assistance
- Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with
- Submit Knowledge Base items monthly - Internal and external Knowledge Base
- Plugin testing and troubleshooting
Minimum qualifications
- HTML knowledge, essential
- Experience with either PostMan, Chrome Developer Tools or FileZilla
- Highly computer literate, especially with regards to internet matters
- Solid knowledge of eCommerce, Payments and transacting online (online shopping, internet banking)
- Proficient in written and spoken English
- Helpful, willing and friendly attitude
- High level of professionalism and work ethic
- The ability to self-manage
- A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research and help the customer to the very end)
- Experience in Customer Service, a bonus
- Understanding PHP (or any other programming language) a bonus
- Experience integrating with any payment gateway, a great bonus
- Diploma/degree/course in any computer-related field, a bonus
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.