About this role
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES
Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Brief Job Description
- Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
- Ensure accurate documentation of all scheduling correspondence in tickets.
- Generate standard and custom reports to monitor workload.
- Support building PowerBi dashboard to house the customer reports.
- Ensure that debrief are properly completed/ closed with work progress keenly reviewed from ticket notes.
- Ensure all documents confirming work completion are attached in the SR, such as service report, etc.
- Monitor service tickets, following up with the District Operations Coordinator to track the completion and status of work.
- Handling additional or unexpected Field Service Operations request that arises, showing flexibility and the ability to prioritize different tasks when needed.
Required/ Minimum Qualifications
College graduate of any Business or Engineering Course
Additional / Preferred Qualifications
- Education and Certification: Bachelor’s degree in business or supply chain or Sales
- Communication Skills: Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently.
- Technical Skills: Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike
- Exceptional time management: Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality.
- Organizational Skills: Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills
- Attention to Details: Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work.
- Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
- High level of dependability: Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision.
- Competencies: Customer Focused, Result Driven, Ability to learn, document and train new processes, A history of excellent attendance, other duties & special projects as required
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence High-Performance Culture Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development